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xhulaboyx-hotmai
Level 1

It wont let me subscribe it keeps telling me to visit my partner for subscription details

 
1 Comment 1
LieraMarie_A
QuickBooks Team

It wont let me subscribe it keeps telling me to visit my partner for subscription details

Hi there, @xhulaboyx-hotmai. I'm here to ensure you'll be able to subscribe to QuickBooks Self-employed and run your business smoothly.

 

To clarify, are you trying to resubscribe? Your browser may accumulate too much historical data. Sometimes issues like an unresponsive button in QuickBooks are usually the result of outdated or corrupt cache files in your web browser. Browser caches help speed up basic browsing that allows you to save more time when loading repetitive images or information. However, it can impact processes and cause this unexpected behavior. Not to worry, you can clear them in just a few easy steps.

 

In the meantime, we can start by accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

If it's responsive, I recommend that you clear it's cache. By clearing the browser's cache, you can remove that historical data and access QuickBooks with a clean slate.

 

You can check out our guide on resubscribing to QuickBooks Self-Employed for your convenience.

 

Lastly, I've got you this helpful article for ideas about your self-employed account: QuickBooks Self-Employed Overview.

 

Be sure to keep in touch by leaving a comment below. We want to ensure this matter gets resolved. Have a good one.

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