Letter of name on upper on qbo changed

Hello, and thank you for reaching out to us, Evie55. Your efforts in sharing your experience with QuickBooks Online (QBO) are valued. I understand how important it is for your account to display the letter representing your name instead of your husband's. It should accurately reflect your initial, and we will work together to fix this.

Before we proceed, was your husband added as a user to your QuickBooks account? If so, both of you have your own Intuit accounts, but are accessing one QBO company file.

You may have accessed the same account but with your husband's Intuit account credentials. It could most likely happen, especially when using the same device to access QBO. Please ensure you've logged out of the program before the next user comes. You can also use different supported web browsers individually to maintain your sessions and settings and avoid confusion about the user's initials.

However, if these scenarios don't apply, please let us know. Any additional information will be essential in providing you with a tailored solution.

Another potential reason that might interfere with your QuickBooks experience is a browser-related issue. Corrupted cache files can sometimes create misinformation in the program. To check, please log in to your account using a private or incognito browser. This step will allow you to access the latest version of the page without stored data. Open an incognito window using the following keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

Once it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history.

Additionally, it's always a good idea to periodically update your sign-in information to enhance the security of your Intuit account, protecting it from unauthorized access. You can click the letter that represents your name to do so:

To further enhance your QuickBooks experience, our QuickBooks Live Expert Assisted team can guide you on best practices for managing your user permissions effectively.

By following these steps, you should be able to clarify the account confusion and restore the correct display name in QuickBooks. Please let me know how it goes! If you encounter any challenges or have further questions, you're welcome to post here again. The forum is always here to support you!