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Travel Man
Level 1

License Numbers

I entered the correct license numbers I have but it tells me they are wrong.

4 Comments
MaryLurleenM
Moderator

License Numbers

Hello there, Travel Man,

 

If you get the error, You have entered incorrect license/product numbers. Make sure the license number and product code match.

 

If you purchased QuickBooks in a physical retail location, the license number will be listed on the packaging. If you purchased your product online, the license number will be included in the confirmation email.

 

If you get the error The validation code is incorrect or This service is temporarily unavailable, follow the steps on this article for the detailed steps on how to resolve it: Fix errors when activating QuickBooks, or adding license and product numbers.

 

Stay in touch with if you need further assistance.

Fiat Lux - ASIA
Level 15

License Numbers

@Travel Man 

Did you just purchase the license and installing it for the first time? 

EFM1
Level 1

License Numbers

I get the same error. Verified codes from email. 

Trying to upgrade from QB Desktop 2018 to QB Desktop 2020 (3 user).  From QB 2018 [removed]
Product code [removed]
To 

Product Number: [removed]

 

 

License Number: [removed]

 

Any suggestions about how can I upgrade would be welcome. Support for 2018 is expiring and must upgrade.

Thanks

Charies_M
Moderator

License Numbers

Hello, EFM1.

 

I can help upgrade your QuickBooks Desktop to the 2020 version. By the way, you may notice some personal information in your post was deleted. This is for security purposes. 

 

Let's begin by reviewing the license and the product number by going to this link: License and product numbers

 

If verified and still having the error, check out this article for additional details on fixing wrong product and license numbers for QuickBooks Desktop: Fix errors when activating QuickBooks, or adding license and product numbers.

 

Once done, you can continue installing the product. Here's an article for the steps on how to install QuickBooks Desktop.

 

To help you get started with QuickBooks Desktop, you can keep these articles handy for your reference.

 

If none of the steps above works, I suggest contacting our QuickBooks Care Team. They can further investigate and recheck your license so you're able to upgrade successfully.

 

Here are the steps to contact support:

 

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact us.
  4. Hit the Stat Messaging button.
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Please take note our operating hours for chat support depend on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

 

Feel free to drop me a reply below if there's anything I can help you with while working with QuickBooks Desktop 2020. Hope you have a good one.

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