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Join nowI merged 2 customers that were duplicates in my 2020 desktop. Now both customers have disappeared and I cant find them
Solved! Go to Solution.
I got you covered in locating your missing customers in QuickBooks Desktop, @Tthomas2.
Let's run the file doctor to help find the customers that you've merged. This process resolves missing names on your company file.
To that, you'll need to download and install the QuickBooks Tool Hub so you can utilize the file doctor.
Here's how:
Once done, you can now run the QuickBooks File Doctor from the QuickBooks Tools Hub and follow the instructions in the tool. If doing this doesn't make a difference, I recommend restoring a backup of your company file. This way, you can retrieve your customers' data.
To learn more about the troubleshooting steps that needs to be performed in this situation, please scan through this link: Resolve possible data damage if you notice names, items, or accounts missing or blank in several are...
Keep me posted on how things turn out. I'll be right here to assist you if you need more help. Have a good one!
I got you covered in locating your missing customers in QuickBooks Desktop, @Tthomas2.
Let's run the file doctor to help find the customers that you've merged. This process resolves missing names on your company file.
To that, you'll need to download and install the QuickBooks Tool Hub so you can utilize the file doctor.
Here's how:
Once done, you can now run the QuickBooks File Doctor from the QuickBooks Tools Hub and follow the instructions in the tool. If doing this doesn't make a difference, I recommend restoring a backup of your company file. This way, you can retrieve your customers' data.
To learn more about the troubleshooting steps that needs to be performed in this situation, please scan through this link: Resolve possible data damage if you notice names, items, or accounts missing or blank in several are...
Keep me posted on how things turn out. I'll be right here to assist you if you need more help. Have a good one!
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