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Level 1

Login and password issues

9 Comments 9

Login and password issues

Welcome to the QuickBooks Community, dmpmcgann54. Before we get started, did you experience any errors like WebPage cannot be found, You are not authorized to see this page, Error 404: File Not Found or QBO is currently unavailable, please try again later. Nonetheless, I will be happy to guide you on how to find a solution. First, let's check for any browser-related issue that could be causing a problem. Open up a private browser and try to sign in again. This way, any form of data, history, or cookies will be temporarily blocked.


  • Google Chrome: press Ctrl Shift N.
  • Mozilla Firefox: press Ctrl Shift P.
  • Internet Explorer: press Ctrl Shift P.
  • Safari: press Command Shift N.


If you were able to log in successfully, this indicates that your browser's cache needs to be cleared. Doing this will remove any bugs from many page visits and load a clean slate for your browser to function efficiently. Depending on the browser you are using like Chrome or Foxfire, and so forth, this link shows you how to refresh it.


Another solution would be to select the I forgot my user ID or password link to refresh or renew the account. Here's how:


  1. Go to the QBO log in page.
  2. Please select the option I forgot my user ID or Password.
  3. Add your email credentials and select Continue.
  4. To receive the reset email, check your email.
  5. Hit the Rest password bottom to enter your current password. If you would like, you could change your password.
  6. Once completed, select Reset Password.


This should allow you to access your account. If you are still experiencing issues with signing in to your account, please let me know by replying below. My team and I will be here to address the situation. Take care and enjoy your afternoon.

Level 1

Login and password issues

Ticket #[removed]


I am trying to login to the online version and I get the message that my user ID is not connected to a company.  The organization I used to work with is trying to cancel the subscription and is unable to since I am still listed as the administrator.  I just want to be able to help them out.  Is there any way to resolve it?


Thank you,

Stacey Lilja

[email address removed]

QuickBooks Team
QuickBooks Team

Login and password issues

It's my priority for you to log in and access your QuickBooks Online (QBO) account, Staceylk55. 


Let's make sure you're using the correct login details where the subscription is attached to. If you have multiple email addresses, a quick way to find the correct one is to search the inboxes. Just go to your email inbox and use the search feature, then look for emails coming from us (use "QuickBooks Online" as your keyword). 


If you're having issues logging in or can't find the correct account), go to, then click the I forgot my user ID or Password link. Once done, enter the phone number or email address associated with your subscription. For the steps and details, check out the Get help if you can't sign in to your account article. 


If your client invited you as their accountant and you can't open a client's company file, see Find missing client companies in QuickBooks Online Accountant article to troubleshoot the issue. On the other hand, this might be a browser cache issue. To better isolate, let's try signing in to your account using a private or incognito window. This mode doesn't use the existing cache data and helps us confirm browser-related issues. Here's how:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

Log in using the correct credentials, then check to see if you can access your company file. If you're able to do so, go back to your regular browser and clear its cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue.


You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue. Then, transfer the Master Admin role to them so they cancel their QBO subscription.


I'd like to know how you get on after trying the steps, as I want to ensure this is resolved for you. Please leave a comment below and I'll get back to you. You have a good one. 

Level 1

Login and password issues

My direct deposit password stopped working.


Login and password issues

It's good to have you here, cindyrnadeau.


We can change the pin for processing direct deposit payroll. Please note of the following requirements:


  • You must have your current PIN because the system requires that you enter your current PIN in order to create a new one.
  • Your PIN should be 8 to 12 characters. A combination of letters and numbers and no special characters, i.e. $ % #, etc.

Here are the steps in changing your PIN in Payroll Account Management Portal:


  1. Go to the Employees menu and select My Payroll Service, then Account/Billing Information.
  2. Sign in to your Intuit Account.
  3. Go to Payroll Info section. Under Payroll service PIN select Update PIN.
  4. Enter your old PIN. Create a new PIN and then confirm new PIN.
  5. Select Submit.

To learn more information, please refer to this article: Reset your PIN.


I'm only a comment away if you have any other concerns. Have a great day!

Level 1

Login and password issues

Can not get access to my pin number for Direct deposit or account information to do an update. Please help

QuickBooks Team

Login and password issues

I'll make sure you'll be able to update your Direct Deposit (DD), Kamia.


The browser uses cache and cookies to swiftly load web pages. However, too much of it causes issues that affect its performance.


To verify this, I suggest signing in to your Intuit Account via a private or incognito window and updating your DD from there. This is a great way of identifying the issue as this doesn't store any cache files. To open a private window, you can refer to these keyboard shortcuts: 


  • Press keys: Ctrl + Shift + N (Google Chrome browser)
  • Press keys: Ctrl + Shift + P (Mozilla Firefox & Microsoft Edge browsers)
  • Press keys: Command + Shift + N (Safari browser)


If you're able to update your DD, I recommend clearing your regular browser's cache. If the issue persists, I propose using other supported browsers. This way, we can check if this is a browser-integrated issue.


Once you're all set, you might want to utilize these articles for reference in efficiently running your payroll: 



I'll be here whenever you need more help with your DD or with QuickBooks. It's always my pleasure to assist you anytime!

Level 1

Login and password issues

My situation is very strange in that in firefox, I enter my credentials, and click the sign in button, and it will change to "signing in" for a split second, but nothing happens. The button just goes back to saying "Sign in". It works in other browsers, but not firefox, which is my default browser. I have tried logging in through a private window, but with no success. I am using QB Self employed. I can log into other services like TT, and Mint just fine.

QuickBooks Team

Login and password issues

I can help you access your QuickBooks Self-Employed (QBSE) account successfully, Gee_Mick7.


Let's make sure that your current browser is up-to-date. This problem can arise when you're using an older version. I recommend updating it to get the most out of QuickBooks. 


If the issue still persists, I recommend reaching out to our QuickBooks Support Team. This way, they can further investigate this matter and provide additional troubleshooting steps to get this fixed. They can also create an investigation ticket if other users are experiencing the same.


Here's how to reach them:


  1. Click on Assistant at the top.
  2. Type in Talk to Human.
  3. Select I still need a human.
  4. Choose your preferred way to be connected with our representatives.


You can check out the topics from our help articles for more tips and resources while working with QuickBooks in the future.


Feel free to comment below if you need further assistance in logging in to your account. I'll be here to help you.

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