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Experienced Member

Login bug: "Your administrator has not granted you access to QuickBooks Online Plus. Please contact your system administrator with any question." QBO please fix this.

 
4 Comments
QuickBooks Team

Re: Login bug: "Your administrator has not granted you access to QuickBooks Online Plus. Please c...

Hello there, tom28.

 

You can reach out to your Master Admin to verify if you have access to the account.  If you do, let's perform a few troubleshooting steps to check if this a browser-related issue.

 

You can use a private window and see if you're able to log in. If so, please go back to the original browser and clear the cache. This way, the internet files that might be causing the issue will be deleted. Also, I'd recommend switching to different browsers such as Google Chrome, Mozilla Firefox, Microsoft Edge, Internet Explorer or Safari.

 

I'd be around to help if you need anything else. 

Experienced Member

Re: Login bug: "Your administrator has not granted you access to QuickBooks Online Plus. Please c...

Thanks Joyce, I know how to get rid of it.

 

Since I don't want to clear my cache or cookies, I have to individually clear QBO cookies. Every time this takes me about 20 minutes remembering what I have to do and which cookies to clear. I can't even begin to imagine why the software engineers would program something like this. In my opinion it's a bug as I've always had access and I shouldn't have to clear cookies to regain "access." I've never seen this in any other SaaS I use and it makes for terrible UX. 

Experienced Member

Re: Login bug: "Your administrator has not granted you access to QuickBooks Online Plus. Please c...

duplicate. 

QuickBooks Team

Re: Login bug: "Your administrator has not granted you access to QuickBooks Online Plus. Please c...

I understand that you don't want to clear your cookies, Tom.

 

I'd suggest reaching our QuickBooks Chat Support. They can help you further with your log in issue. Also, they can create a report about your experience and pass it along to our engineers. This way, our engineers can look into it.

 

Feel free to post again if you have more concerns. I'd be around to help.