As for your refund concern, as much as I'd love to give you the details, I don't have the same tools to pull up your account. Thus, I recommend contacting our Customer Care Team. They can provide you with detailed information about your account in a secure environment.
To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours so, you'll know when agents are available.
Come back to me if you have additional questions in managing your QBO account. I'm always here to assist. Have a great day!