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Level 1

M credit card balance not updating. I will make and entry to bring it up to the correct amount. The next day that entry is gone. What causes this to happen? Help fix.

 
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QuickBooks Team

M credit card balance not updating. I will make and entry to bring it up to the correct amount. The next day that entry is gone. What causes this to happen? Help fix.

Hi there, jack-hartley.

 

The entry may have been deleted or modified since it's missing in your account. To confirm this, I suggest going to the audit log. From there, you'll see why the entry disappeared.

 

Here's how:

 

1. Click the Gear icon at the upper right corner.

2. Choose Audit Log.

3. Select the Filter drop down arrow.

4. Use the fields on the filter panel to choose the appropriate User, Date, or Events filter to narrow the results.

5. Hit the Apply button.

 

Once confirmed, I recommend re-entering the transaction so your credit card balance is up to date.

 

If the issue continues to occur, I recommend logging in your QuickBooks account using a private browser. This way, you'll see if you get the same result. Browsing privately disables the cache from saving your browsing data, and it's a good way to check issues caused by a full cache. This might also the reason the entry to disappear in your account.

 

Use these keyboard shortcuts based on the browser you're using. 

 

  • For Internet Explorer of Firefox, press Ctrl + Shift + P.

  • For Chrome, press Ctrl + Shift + N.

  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, clear the cache of your regular browser. Doing this helps QBO to function more efficiently. You can check out this article that will provide more information: Clear my browser cache and temporary Internet files.

 

If the steps above didn't work, use another supported browser as alternatives.

 

Please check this article on how to review your bank and credit card transactions after you download them to avoid duplicate entries: Match and categorize bank transactions in QuickBooks Online.

 

Please know that you're always welcome to post if you have any other concerns. Wishing you and your business continued success.

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