Make customer inactive

go to recurring transactions, edit the template

Thank you for dropping by here in the Community forum, @Flying20.

Let me take care of your concern so you can make your customer inactive successfully. 

To start with, you have to delete the recurring template created to make the customer inactive. Or, update the name from the recurring template window.

Here's how to delete the template:

1. Select the Recurring template tab from the Gear icon.
2. Look for the template from the list, then click on the drop-down arrow under Action.
3. Tap on the Delete button.
4. If you wish to update the customer's name, select Edit, and choose a different customer's name under Customer.

Once completed, you can now seamlessly inactivate your customer by clicking on the Make inactive tab under the Customer information window.

If you wish to merge and restore customers in the future, you can also read the details from this link as an additional reference.

Thanks for giving me the opportunity to help. I'm here to help if you have any other questions. Keep safe!