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Level 1

Managing Profile within QB

I am the new administrator of our QB.  Our company only has one employee, ME.  I cannot get rid of the names of the old employees.  When I try, I get the screen in the attachment, even though I am logged in as Administrator.  When I upgraded from 2017 desktop to 2018 desktop, it still had the name of the employee from 3 years ago.  I've managed to change my name, but need to delete old account owner's address and would really like to know how to get rid of his name EVERYWHERE.

 

Solved
Best answer June 10, 2020

Best Answers
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QuickBooks Team

Managing Profile within QB

Hello there, @dglae.

 

This error means the permission to delete employees belongs to the user whose email address was used to register QuickBooks. To resolve this, you'll have to get in touch with the primary contact. Then have him update the account to set you as the new primary contact of the company.

 

Here's how:

  1.  Log in to Your QuickBooks Account (CAMPS) online.
  2. From the Primary Contact section, select Change.
  3. Click the new primary contact from the list of contacts on the account.
  4. Once done, click Save and Close.

If the primary contact is no longer in the company, I'd suggest reaching out to our Customer Care Support to help you further with this. I'll guide you how:

 

  1. Go to the Help menu.
  2. Click QuickBooks Desktop Help or press F1 on your keyboard.
  3. At the bottom, click Contact Us.
  4. From the Dialogue box, enter your question.
  5. Click Continue, then select Get a callback.
  6. Enter the information needed.
  7. Once done, click Confirm my call.

To ensure that you'll be assisted on time, check out our support hours.

 

Feel free to browse this link on how to delete old employees: Delete an employee in QuickBooks Desktop.

 

Please drop a comment below if you have other questions. I'll be right here to help you out. Have a great day!

View solution in original post

1 Comment
Highlighted
QuickBooks Team

Managing Profile within QB

Hello there, @dglae.

 

This error means the permission to delete employees belongs to the user whose email address was used to register QuickBooks. To resolve this, you'll have to get in touch with the primary contact. Then have him update the account to set you as the new primary contact of the company.

 

Here's how:

  1.  Log in to Your QuickBooks Account (CAMPS) online.
  2. From the Primary Contact section, select Change.
  3. Click the new primary contact from the list of contacts on the account.
  4. Once done, click Save and Close.

If the primary contact is no longer in the company, I'd suggest reaching out to our Customer Care Support to help you further with this. I'll guide you how:

 

  1. Go to the Help menu.
  2. Click QuickBooks Desktop Help or press F1 on your keyboard.
  3. At the bottom, click Contact Us.
  4. From the Dialogue box, enter your question.
  5. Click Continue, then select Get a callback.
  6. Enter the information needed.
  7. Once done, click Confirm my call.

To ensure that you'll be assisted on time, check out our support hours.

 

Feel free to browse this link on how to delete old employees: Delete an employee in QuickBooks Desktop.

 

Please drop a comment below if you have other questions. I'll be right here to help you out. Have a great day!

View solution in original post

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