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Join nowI am the new administrator of our QB. Our company only has one employee, ME. I cannot get rid of the names of the old employees. When I try, I get the screen in the attachment, even though I am logged in as Administrator. When I upgraded from 2017 desktop to 2018 desktop, it still had the name of the employee from 3 years ago. I've managed to change my name, but need to delete old account owner's address and would really like to know how to get rid of his name EVERYWHERE.
Solved! Go to Solution.
Hello there, @dglae.
This error means the permission to delete employees belongs to the user whose email address was used to register QuickBooks. To resolve this, you'll have to get in touch with the primary contact. Then have him update the account to set you as the new primary contact of the company.
Here's how:
If the primary contact is no longer in the company, I'd suggest reaching out to our Customer Care Support to help you further with this. I'll guide you how:
To ensure that you'll be assisted on time, check out our support hours.
Feel free to browse this link on how to delete old employees: Delete an employee in QuickBooks Desktop.
Please drop a comment below if you have other questions. I'll be right here to help you out. Have a great day!
Hello there, @dglae.
This error means the permission to delete employees belongs to the user whose email address was used to register QuickBooks. To resolve this, you'll have to get in touch with the primary contact. Then have him update the account to set you as the new primary contact of the company.
Here's how:
If the primary contact is no longer in the company, I'd suggest reaching out to our Customer Care Support to help you further with this. I'll guide you how:
To ensure that you'll be assisted on time, check out our support hours.
Feel free to browse this link on how to delete old employees: Delete an employee in QuickBooks Desktop.
Please drop a comment below if you have other questions. I'll be right here to help you out. Have a great day!
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