Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowI have been trying to get the master admin changed on my account for almost 4 months now. I have uploaded everything you have asked for and I get nothing in return. You never call like your email says you will. When I call all I get us the run around from customer service. It should not take this long or be this complicated for the amount of money I pay you.
When is someone actually going to get to fixing my account?
Hello, @jbullbkmd.
We don't want you to feel this inconvenience, I want you to know that helping you is our priority. However, since the Community is a public place and I want to ensure that your account remains safe.
I highly suggest reaching out to our QBO Care team to verify the status of your Master Admin claim request. They will ask for your email address and account details to check your records.
Here's how to contact support:
You might also want to check this link for more details: Change your QuickBooks Online master admin user.
For your future reference, you may consider reading this handy article about adding multiple users in QuickBooks Online: Add, delete, or change user access.
Let me know if there's anything else that you need by leaving a reply below. I'm always around to help. Take care always.
Consider the following workaround to resolve your problem. Open a new QBO account.
https:// quickbooks.grsm.io/US
https:// quickbooks.grsm.io/us-promo
Then utilize a 3rd party tool to migrate data between QBO accounts.
https:// transactionpro.grsm.io/qbo
Hope it helps.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.