I am in the process of taking over for the current owner. I have started a new company but will be taking over everything of the old. Am I able to copy the current company file into a new license of QB Enterprise and modify it for the new company with out causing issues with the current company file and license? They will still be using it for a while to tidy up things so they will still need access to the their file and license.
If I may tag along on this thread........ we need to load/transfer the .QBB file from a company that was under an existing multi-company license, into new Windows Pro license. However, the restore is asking for the old/original admin password - which we don't have, with little chance of getting. How do we get around that?
Let me share some information about restoring company files, tnecaboard1.
When restoring the company file, it will ask you to enter the password for the “Administrator” account into the “Password” field in the “QuickBooks Login” dialog box. If you forgot the password, we can always check the password details in the ReadMe.doc.
You can also contact the previous administrator who created the backup file to enter the password.
If the same thing happens, I'd suggest contacting our Technical Support Team. They'll pull up your account in a secure environment. Then, they'll check on what they can do to restore the company file in QuickBooks.
Here's how to reach them:
Click the Help icon on the top menu.
Choose QuickBooks Desktop Help.
Tap Contact us.
Select QuickBooks Setup&Navigation and select File Setup & Management.
Choose Start a Message or Get Phone Number to connect with our support.