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Level 1

My 2nd qtr. payroll report is not showing any amount in the 5a box. How can i fix this?

 
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QuickBooks Team

My 2nd qtr. payroll report is not showing any amount in the 5a box. How can i fix this?

Thank you for posting here in the Community, @spareroom-sparer.

 

Let me to help reset update your tax table to fix your 2nd Quarter payroll report for it to show the amount box 5a. 

 

I'll guide you on how to download the latest tax table in QuickBooks Desktop. This way, your payroll reports will stay up to date. 

 

Here's how:

  1. Open your QuickBooks, and then go Employees menu.
  2. Choose Get Payroll Updates.
  3. Select the Download Entire Update checkbox.
  4. Click the Download Latest Update option. 

Once done, a window appears when the download is complete.

 

I've added this article that can guide you in knowing if you have the latest tax table: Latest payroll news and updates.

 

Just click the Reply button if you have other queries. I'm here to help. Have a great day.

Highlighted
Level 1

My 2nd qtr. payroll report is not showing any amount in the 5a box. How can i fix this?

I have ran into the same issue with line 5a on 941 form for 2nd qtr.  I had already been on the phone with support and undated tax tables.  It is also showing an overpayment of $357.00 and was wondering if this could be a credit regarding Covid.  Very confused and not sure I should submit as is.

Highlighted
QuickBooks Team

My 2nd qtr. payroll report is not showing any amount in the 5a box. How can i fix this?

Hi Diane76. I actually have a workaround for the line 5a error to get you up and running. Resetting the updates already installed into QuickBooks Desktop and then performing a reinstall process for them should fix the issue. If not there are more options to explore. Here's how:

  1. Select Help and then Get Updates
  2. Choose the Update Now tab
  3. Look for the Reset checkbox and select it.
  4. Then click Get Updates

After that, reboot your computer and perform a payroll update two times to ensure you have all the payroll updates. Here's how:

  1. Go to the Employees menu
  2. Select Get Payroll Updates.
  3. Select the Download Entire Update checkbox.
  4. Select Download Latest Update. A window appears when the download is complete.

Now that you've installed the updates, the next step will be to run a Verify and Rebuild twice. Here's the article on running a verify and rebuild. It's a straightforward and simple process. Once the rebuilds have been completed perform a Payroll Checkup, here's the steps for how to run one:

  1. From the Menu bar select Employees 
  2. Hover over My payroll service and select Run Payroll Checkup

Now reboot the PC one last time. While logging in, ensure you login as an admin user. Whenever you run QuickBooks Desktop make sure to Right-Click then Run as Administrator. If this doesn't work, your best bet is to perform a clean install of QuickBooks Desktop.

 

The article I linked provides instructions on performing a clean install of QuickBooks Desktop. After you run a clean install, make sure you run an update. Here's the article on running updates in QuickBooks Desktop if you need more insight on the subject. Let me know if this helps, or if you run into anything else I'll be happy to help. Have a great day. 

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