Hi Diane76. I actually have a workaround for the line 5a error to get you up and running. Resetting the updates already installed into QuickBooks Desktop and then performing a reinstall process for them should fix the issue. If not there are more options to explore. Here's how:
- Select Help and then Get Updates
- Choose the Update Now tab
- Look for the Reset checkbox and select it.
- Then click Get Updates
After that, reboot your computer and perform a payroll update two times to ensure you have all the payroll updates. Here's how:
- Go to the Employees menu
- Select Get Payroll Updates.
- Select the Download Entire Update checkbox.
- Select Download Latest Update. A window appears when the download is complete.
Now that you've installed the updates, the next step will be to run a Verify and Rebuild twice. Here's the article on running a verify and rebuild. It's a straightforward and simple process. Once the rebuilds have been completed perform a Payroll Checkup, here's the steps for how to run one:
- From the Menu bar select Employees
- Hover over My payroll service and select Run Payroll Checkup
Now reboot the PC one last time. While logging in, ensure you login as an admin user. Whenever you run QuickBooks Desktop make sure to Right-Click then Run as Administrator. If this doesn't work, your best bet is to perform a clean install of QuickBooks Desktop.
The article I linked provides instructions on performing a clean install of QuickBooks Desktop. After you run a clean install, make sure you run an update. Here's the article on running updates in QuickBooks Desktop if you need more insight on the subject. Let me know if this helps, or if you run into anything else I'll be happy to help. Have a great day.