I appreciate you for reaching out to the Community, @userajtheawful.
It's my utmost priority to ensure that you'll be able to verify the status of your subscription so you will be able to work with your account smoothly.
To help determine the reason why your subscription gets cancelled, I recommend reaching out to our Customer Care Team. They have the tools to check on your account and identify the root cause of this matter.
To reach them:
- Click on Help at the top menu bar.
- Hit on the Contact Us button.
- Enter a brief description of the issue in the What can we help you with? box.
- Press on Let's talk.
- Select on Get a callback.
- Key in your contact details, then tap on Confirm my call.
On the other hand, you can always check on this link to give you more details on what will happen to your data if your account is cancelled and on how to resubscribe to QBO: Learn what happens to your data after you cancel.
Keep me posted if you have questions. I'll be around to answer them. Have a great day ahead.