My account says free through April 2021 but I keep getting emails saying I only have until April 30, 2020

ABstyled · ‎April 23, 2020

Hi everyone!

This is the second year I am taking advantage of the free year of quickbooks self employed via Turbotax.

When I sign into my quickbooks it says free through April 30, 2021 however I keep receiving emails saying that my free subscription ends at the end of this month and I have to pay or download my information.

Unfortunately I can not get in touch with anyone to verify through quickbooks.

Any ideas?

Kristine Mae · ‎April 23, 2020

It may be you have two different accounts, ABstyled.

Although, we're unable to check it out here since this is a public forum. I know you've tried contacting us already. However, I still suggest getting in touch with us again so an agent can take a proper look at your account. Here's how:

Click Assistant.
Enter "I need a human" twice in the Type something field.
Click I still need a human.
Select either Message an agent or Get a callback.

I'll also share this article on how to update your QuickBooks Self-Employed billing and subscription details for future reference.

The Community is open 24/7 to help you. Feel free to visit us if you have other questions.

View solution in original post

Kristine Mae · ‎April 23, 2020

It may be you have two different accounts, ABstyled.

Although, we're unable to check it out here since this is a public forum. I know you've tried contacting us already. However, I still suggest getting in touch with us again so an agent can take a proper look at your account. Here's how:

Click Assistant.
Enter "I need a human" twice in the Type something field.
Click I still need a human.
Select either Message an agent or Get a callback.

I'll also share this article on how to update your QuickBooks Self-Employed billing and subscription details for future reference.

The Community is open 24/7 to help you. Feel free to visit us if you have other questions.

ABstyled · ‎April 24, 2020

Thank you!

I was able to get to an agent that way and sort everything out!

Nick_M · ‎April 24, 2020

Hi ABstyed.

I'm glad to hear you figured out what was going on. If you need any further help, don't hesitate to come back into the Community with your questions and concerns.

Have a happy weekend!

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My account says free through April 2021 but I keep getting emails saying I only have until April 30, 2020