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Established Member

My accountant is the Master Admin but he quit last year. There is no response and no way to contact him. How do I take him off and change the Master Admin? Thank you!

 
Solved
Best answer 06-30-2019

Accepted Solutions
Moderator

Re: My accountant is the Master Admin but he quit last year. There is no response and no way to c...

Good day, lawrence4.

 

Your Master Administrator is the only person who can make any changes in QuickBooks Online (QBO).

 

Since there's no way to contact your old accountant, I recommend contacting our QuickBooks Support Team. They have the tools to transfer the Master Administrator role.

 

Here's how to get in contact with them:

  1. Sign in to QBO.
  2. Click on Contact us.
  3. Enter your concern and select Let's talk.
  4. Then, choose either Message an agent or Talk to a specialist.

Just in case you want to learn about managing your QBO account, you can check out this article that will provide more information: Manage your QuickBooks account, products, and subscriptions.

 

Keep me posted how it goes after contacting them. I'm always here to help. Take care.

2 Comments
Moderator

Re: My accountant is the Master Admin but he quit last year. There is no response and no way to c...

Good day, lawrence4.

 

Your Master Administrator is the only person who can make any changes in QuickBooks Online (QBO).

 

Since there's no way to contact your old accountant, I recommend contacting our QuickBooks Support Team. They have the tools to transfer the Master Administrator role.

 

Here's how to get in contact with them:

  1. Sign in to QBO.
  2. Click on Contact us.
  3. Enter your concern and select Let's talk.
  4. Then, choose either Message an agent or Talk to a specialist.

Just in case you want to learn about managing your QBO account, you can check out this article that will provide more information: Manage your QuickBooks account, products, and subscriptions.

 

Keep me posted how it goes after contacting them. I'm always here to help. Take care.

Established Member

Thank you!