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Welcome to the Community forum, paul106.
To ensure we're on the same page, can you please verify the specific name of the bank? Also, have you received an error message? This is for me to provide the best resolution for you.
In the meantime, I recommend checking this article to know more about connecting bank account: Connect bank and credit card accounts to QuickBooks Self-Employed.
If you have any other questions for me, let me know by commenting below. I'm always here for you. Have a great day!