cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

My connection to my bank online is not working. I have tried several times. It works when I pull up my banks site online and log in.

 
1 Comment 1
Highlighted
Moderator

My connection to my bank online is not working. I have tried several times. It works when I pull up my banks site online and log in.

Thanks for posting in the Community, @Adjusts.

 

To ensure that I'm on the same page, may I know which specific bank you're using? Any additional information will help me provide the best resolution.

 

In the meantime, try logging into your QuickBooks Online (QBO) account using a private browser (incognito). There are times that the browser is full of frequently accessed page resources, causing some unusual responses.

 

Here's how:

 

  • Press Ctrl Shift (Google Chrome).
  • Ctrl Shift (Firefox).
  • Control Option (Safari).

 

Once signed in, try to manually download transactions to double-check. For more information, consider checking out this article: Manually download online bank transactions in QuickBooks Online.

 

If it's successful, go back to your default browser and perform a clear cache. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers.

 

Reach out to me in the comment section below if you have any other issues or concerns. I'm always here to help. Have a great day!

Need to get in touch?

Contact us