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Let me route you to the best support available to so this gets addressed right away. I recommend contacting the TurboTax support team.
From there, they can securely check your account and investigate this matter.
Also, I encourage you to check our Help articles page. Form there, you can read great articles and learn some best practices in managing your QuickBooks Online (QBO) account.
Should you need more help with your QBO account. You're always welcome to post here anytime. Take care and stay safe.