Hello, @ccain. Experiencing slow login times and being logged out of the QuickBooks Online (QBO) mobile app on your iPhone while performing tasks like uploading receipts can be an unusual behavior. I can offer some troubleshooting steps to resolve the issue.
If you haven't tried it yet, I recommend clearing the QBO mobile app's data to refresh the app. Here's how you can do this on your iPhone:
- Go to your iPhone’s Settings, and select Apps (this may vary by device).
- Find and select the QuickBooks app, then tap Storage.
- Choose the option to clear data.
After clearing the app data, log back into your QBO mobile app to see if this resolves the slow login issues and helps maintain your session while using the app. If the problem persists, consider uninstalling and reinstalling the QuickBooks app by following the steps in this article: Redownload apps and games from Apple.
For more detailed troubleshooting, refer to this article to fix errors while using the mobile app: Fix common mistakes in the QuickBooks Online mobile app.
Furthermore, you may find this article helpful when managing receipts: Review, add, or match receipts.
If you continue facing problems or have more questions about your QuickBooks app, reply to this post. I’m here to help ensure your experience is smooth and efficient!
