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info712
Level 1

MY LIVE BOOKKEEPER HAS NOT RESPONDED IN LAST 3 MONTHS AND SHE HAS NOT TOUCHED MY ACCOUNT. HOW CAN I REPORT THIS

 
3 Comments 3
JessT
Moderator

MY LIVE BOOKKEEPER HAS NOT RESPONDED IN LAST 3 MONTHS AND SHE HAS NOT TOUCHED MY ACCOUNT. HOW CAN I REPORT THIS

I would do the same thing if I'll be in your shoes, info712.

 

You can reach out to our QuickBooks Live Bookkeeping team about this. That way, they can help you with your books. Just go to the Live Bookkeeping section and click on Send Message or Get a free bookkeeper consultation.

 

If you have other questions in mind, please don't hesitate to go back to this thread.

 

info712
Level 1

MY LIVE BOOKKEEPER HAS NOT RESPONDED IN LAST 3 MONTHS AND SHE HAS NOT TOUCHED MY ACCOUNT. HOW CAN I REPORT THIS

I HAVE DONE THIS MULTIPLE TIMES. NO REPLY

AlcaeusF
Moderator

MY LIVE BOOKKEEPER HAS NOT RESPONDED IN LAST 3 MONTHS AND SHE HAS NOT TOUCHED MY ACCOUNT. HOW CAN I REPORT THIS

Hello there, @info712.

 

I appreciate you for getting back to us here in the Community. Let me help you report the issue about the Live Bookkeeping service.

 

Since there's no response for the last three months, I recommend contacting our QuickBooks Support Team. One of them will need to take over and further check the problem with handling your books.

 

Here's how:

 

  1. Go to the Help menu at the upper right. 
  2. Choose Contact Us
  3. Enter your specific concern in the What can we help you with? box. 
  4. Click Let's talk
  5. Select Get a callback or Start a chat
  6. Enter your contact information. 
  7. Choose Confirm my call or Send message.

Our Customer Support Team is available from 6 AM - 6 PM PT (Monday - Friday) and 6 AM - 3 PM PT (Saturday).

 

If you need tips and related articles in managing your account, you can check out our QuickBooks Community help website.

 

Leave a comment below if you have other concerns. The Community and I will be around to help you.

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