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DRC1
Level 2

My mac recently updated and now my QB wont open...i can log in, but the loading circle spins for hours...HELP please!

i also tried to use the update link given in the help area from QB, however, it fails to load as well
8 Comments 8
GarlynGay
Moderator

My mac recently updated and now my QB wont open...i can log in, but the loading circle spins for hours...HELP please!

Hello DRC1,

 

Do you have the QuickBooks Online App installed on your Mac? If so, let's try to troubleshoot this issue by clearing the app's cache. This is how we can restore the connection.

  1. Quite QuickBooks Online for Mac App.
  2. Hold down the Fn (function) key and open it again.
  3. It will ask if you want to reset the app. Click the Reset button.
  4. Open the app again.

Please refer to this article for details: QuickBooks App for Windows and Mac: General support.

 

Let us know if you have any questions. Thanks! 

Mike4300
Level 1

My mac recently updated and now my QB wont open...i can log in, but the loading circle spins for hours...HELP please!

When I am in QB mac desktop and click on the payroll button it opens a window for for online payroll log in but then it disappears and I'm unable to log in.  Of course I cannot get phone assistance, and the help is only available AFTER I log in which I cannot do.  Help?

 

Joesem M
Moderator

My mac recently updated and now my QB wont open...i can log in, but the loading circle spins for hours...HELP please!

Hello there, @Mike4300.

 

I'm here to help share information about your concern in QuickBooks and ensure you can get an assistance right away.

 

Let's update your QuickBooks Desktop for Mac to the latest release. This helps us improve the software functionality and fix any issues while using the product.

 

Here's how: 

 

  1. From the QuickBooks▼ dropdown, select Check for QuickBooks Updates.
  2. Choose Install Update if a newer version is available. 
  3. Select Install and Relaunch.
  4. Once the update is complete, QuickBooks for Mac automatically opens.

You can also uninstall and reinstall it to download the latest version. Just follow the steps and details in this article: Update QuickBooks Desktop for Mac. Then, go to the Manual update section. 

 

Also, you can ask for assistance with our support, by using the Help button in your QuickBooks Desktop Mac.

 

To contact us, please follow the steps bellow:

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Select QuickBooks Mac Desktop.
  3. Tap on the Search for something else button, then enter I'm unable to log in with Payroll  in the description field and click Search.
  4. Scroll-down a little bit and click Start a Message

I also encourage checking out our support hours to ensure that we address your concerns on time.

 

Once everything is done, you can now run, pay and file your payroll taxes in QuickBooks. Just click these articles more information with the steps:

 

I've also included our QuickBooks support artilce. It contains great aricles, video tutorials, and more:

Feel free to connect with me again if you have other questions with QuickBooks. I'll be more than happy to help in any ways I can. Have a good one!

Davis4
Level 1

My mac recently updated and now my QB wont open...i can log in, but the loading circle spins for hours...HELP please!

I'm having same problem. I have QB ONLINE FOR MAC DESKTOP. I have always the icon to open it. Now when I open it asks for my password every time. It only did this occasionally before. I sign in, it won't open and just spins. I see in the directions below it says to reset the app and clear the cache. Will this erase all the data.

Davis4
Level 1

My mac recently updated and now my QB wont open...i can log in, but the loading circle spins for hours...HELP please!

I have always opened my QB ONLINE with the icon. Now it asks for password and then it won't open and just spins. I use QB ONLINE for Apple on my (1) month imac desktop.  I see below QB tells you to clear the app's cache by quitting the app. Does this mean removing it? Then resetting the app, then opening again. Will this erase my company data? 

KlentB
QuickBooks Team

My mac recently updated and now my QB wont open...i can log in, but the loading circle spins for hours...HELP please!

Hi there, Davis4.

 

I'll make sure that you can open your QuickBooks account.

 

Unusual behaviors, like spinning circles and unresponsive pages/windows, are caused by the accumulated cache in the app. To isolate the issue and improve the system performance, you can clear the app data.

 

Resetting the data is the equivalent of starting the app as a clean slate as if you've just logged in for the first time. It won't erase any data or records in your company file. I'll show you how:
 

  1. Select Help from the top menu bar. 
  2. Choose Reset App Data.
  3. Close and re-open your QuickBook App for Mac.

Additionally, please mark the Stay Signed In checkbox upon signing in to keep your credentials. This way, QuickBooks won't constantly ask for a password every time you open it.

 

However, if you still see the spinning circle, you may need to uninstall and reinstall the app to start over fresh. It could be that some components of the program are damaged causing this issue. The steps are highlighted in the How do I uninstall the app? and How do I install the app? section of this article: QuickBooks App for Windows and Mac: General support.

 

You can also try signing in to your QuickBooks Online account using our supported browsers as an alternative.

 

Lastly, here some resources that you can read to learn the different tips and tricks in using the desktop app:

 

Feel welcome to reach out to me again with any concerns or questions you may have. I'll be around to help.

drake247
Level 1

My mac recently updated and now my QB wont open...i can log in, but the loading circle spins for hours...HELP please!

my payroll window wont open up 

MaryLandT
Moderator

My mac recently updated and now my QB wont open...i can log in, but the loading circle spins for hours...HELP please!

I'm here to help ensure you're able to access the payroll window so you can pay employees, drake247.

 

I recommend accessing QuickBooks Online through the preferred browser, like Safari by signing in at qbo.intuit.com.

 

If you're using the QuickBooks Online Windows and Mac desktop apps, these are no longer supported since April 20, 2021. Please browse this link to learn what computer and browser to use: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed.

 

I also suggest clearing the browser's cache and cookies, like once a week. It'll help remove histories and will increase the speed of the data being transmitted when accessing a feature in QuickBooks.

 

Once you're done with the troubleshooting steps, you can start paying employees in QuickBooks. Here's a guide to help you: Create paychecks in online payroll

 

Let me know if there's anything else I can help you access the payroll window. I'll be around whenever you have payroll concerns.

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