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Level 2

My mac recently updated and now my QB wont open...i can log in, but the loading circle spins for hours...HELP please!

i also tried to use the update link given in the help area from QB, however, it fails to load as well
3 Comments
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Moderator

My mac recently updated and now my QB wont open...i can log in, but the loading circle spins for hours...HELP please!

Hello DRC1,

 

Do you have the QuickBooks Online App installed on your Mac? If so, let's try to troubleshoot this issue by clearing the app's cache. This is how we can restore the connection.

  1. Quite QuickBooks Online for Mac App.
  2. Hold down the Fn (function) key and open it again.
  3. It will ask if you want to reset the app. Click the Reset button.
  4. Open the app again.

Please refer to this article for details: QuickBooks App for Windows and Mac: General support.

 

Let us know if you have any questions. Thanks! 

Highlighted
Level 1

My mac recently updated and now my QB wont open...i can log in, but the loading circle spins for hours...HELP please!

When I am in QB mac desktop and click on the payroll button it opens a window for for online payroll log in but then it disappears and I'm unable to log in.  Of course I cannot get phone assistance, and the help is only available AFTER I log in which I cannot do.  Help?

 

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QuickBooks Team

My mac recently updated and now my QB wont open...i can log in, but the loading circle spins for hours...HELP please!

Hello there, @Mike4300.

 

I'm here to help share information about your concern in QuickBooks and ensure you can get an assistance right away.

 

Let's update your QuickBooks Desktop for Mac to the latest release. This helps us improve the software functionality and fix any issues while using the product.

 

Here's how: 

 

  1. From the QuickBooks▼ dropdown, select Check for QuickBooks Updates.
  2. Choose Install Update if a newer version is available. 
  3. Select Install and Relaunch.
  4. Once the update is complete, QuickBooks for Mac automatically opens.

You can also uninstall and reinstall it to download the latest version. Just follow the steps and details in this article: Update QuickBooks Desktop for Mac. Then, go to the Manual update section. 

 

Also, you can ask for assistance with our support, by using the Help button in your QuickBooks Desktop Mac.

 

To contact us, please follow the steps bellow:

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Select QuickBooks Mac Desktop.
  3. Tap on the Search for something else button, then enter I'm unable to log in with Payroll  in the description field and click Search.
  4. Scroll-down a little bit and click Start a Message

I also encourage checking out our support hours to ensure that we address your concerns on time.

 

Once everything is done, you can now run, pay and file your payroll taxes in QuickBooks. Just click these articles more information with the steps:

 

I've also included our QuickBooks support artilce. It contains great aricles, video tutorials, and more:

Feel free to connect with me again if you have other questions with QuickBooks. I'll be more than happy to help in any ways I can. Have a good one!

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