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My paypal syncing has stopped

I have not received any of my Paypal transactions in about a month now. I have tried updating, but nothing.

5 Comments
QuickBooks Team

Re: My paypal syncing has stopped

Hi jstarart,

 

You'll want to log in to your PayPal account to see if there are announcements about third-party connections. If there's none, please contact the PayPal support team to check if they have updates on your account that affecting the connection with your QuickBooks account.

 

We'll just right here if you need anything else.

Not applicable

Re: My paypal syncing has stopped

Hi. Is there any solution for this already? I have the same problem. Since a few days not a single transaction syncs with QBO.

Moderator

Re: My paypal syncing has stopped

There's an on-going investigation about PayPal not syncing with QuickBooks, Tommy954.

 

Our engineers are currently working to resolve this as soon as possible. For now, I'd suggest to contact our phone support team to add your company to the lists of affected users.

 

Here's how:

  1. Click Help at the top-right.
  2. Select Contact Us.
  3. Enter a brief description about your concern, click Continue.
  4. You'll have the option on how to contact us.

You can also visit our QuickBooks Online Blog to keep updated with the latest news and updates.

 

Don't hesitate to tag me if you have other questions concerning QuickBooks. I'm always here to help.

Not applicable

Re: My paypal syncing has stopped

I had a service provider  "OnPage" listed on my paypal account. Not sure why, so I deleted them and Quickbooks started working again

Does this help?

QuickBooks Team

Re: My paypal syncing has stopped

Hi @Amally,

 

I can point you in the right direction.

 

There's currently an ongoing investigation with the issue you've provided. If you haven't already, I'd suggest contacting our phone support department for help. They can add you to the list of our affected users. This way, you'll receive updates about this investigation via emails.

 

Here's how:

  1. Log in to your QuickBooks Online company.
  2. Click the Help button.
  3. Click the Contact us button.

I believe you'll find this page useful: Payments for QuickBooks Online.

 

Let me know if you have any other questions by leaving a comment below.

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