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Level 1

My quick books renewed automatically reciently but a Red button on my home page says renew subscription. How do I remove it?

 
4 Comments
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QuickBooks Team

My quick books renewed automatically reciently but a Red button on my home page says renew subscription. How do I remove it?

I can help you get rid of the prompt, rob-jo. 

 

We have different Payroll Service Alert prompts depending on the reason of the issue. Here are the following: 

 

  • Payroll Service Alert! Please update your billing information - credit card or bank account on file is already invalid or expired.
  • Payroll Service Alert! Your QuickBooks subscription has expired - QuickBooks subscription has expired 
  • Payroll Service Alert! Your QuickBooks Payroll account needs attention - we're having trouble getting authorization to charge a usage fee to your credit card or bank account.

  • Subscription Alert! Update Credit Card - our subscription may be renewing soon

  • Update Required! Get Update - we may have not downloaded the latest payroll updates yet. 

We can follow the detailed steps given in this article based from the alerts we are seeing: Update or renew your subscription

 

After we have removed the prompt, let's update QuickBooks to its latest release and run the payroll tax table

 

I'm here if you need anything else. Thanks!

Highlighted
Level 1

My quick books renewed automatically reciently but a Red button on my home page says renew subscription. How do I remove it?

I have renewed my payroll subscription and I have done all the updates in payroll and my quick books is on auto update, I still have the renew alert.  I used a backup that was on a flash-drive up to restore our quick books back a few days because I was having an issue importing my accountants changes.  This was after I did the payroll update so this might be part of the problem.

Highlighted
Level 1

My quick books renewed automatically reciently but a Red button on my home page says renew subscription. How do I remove it?

I renewed my payroll subscription, I checked my credit-card statement and it did go through. I have done the updates in payroll and my quick books is on auto-update.  I cannot get rid of the red renew alert.  

I restored our company back a few days from a backup I had made on a flash-drive because I was having an issue installing my accountants changes.  This was shortly after I had renewed my payroll subscription so that may be the problem.  

Highlighted
QuickBooks Team

My quick books renewed automatically reciently but a Red button on my home page says renew subscription. How do I remove it?

Hi jfp11. I may know the exact culprit. Currently, there's an investigation labeled as INV-42825 pertaining to an issue with some accounts showing an incorrect notification to resubscribe. I recommend contacting our support team by phone to be properly added to the investigation, you can do so from within QuickBooks Online like so:

  1. Select Help in the top right corner 
  2. Click Contact Us
  3. Type a brief description of the issue
  4. Select the way you wish to be contacted.

Most people select call back, so I'm going to presume after you perform those steps you'll be receiving a call soon. If you run into any other issues, be sure to come back. The community is always happy to help. Have a great day. 

 

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