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rob-jo
Level 1

My quick books renewed automatically reciently but a Red button on my home page says renew subscription. How do I remove it?

 
6 Comments 6
Catherine_B
QuickBooks Team

My quick books renewed automatically reciently but a Red button on my home page says renew subscription. How do I remove it?

I can help you get rid of the prompt, rob-jo. 

 

We have different Payroll Service Alert prompts depending on the reason of the issue. Here are the following: 

 

  • Payroll Service Alert! Please update your billing information - credit card or bank account on file is already invalid or expired.
  • Payroll Service Alert! Your QuickBooks subscription has expired - QuickBooks subscription has expired 
  • Payroll Service Alert! Your QuickBooks Payroll account needs attention - we're having trouble getting authorization to charge a usage fee to your credit card or bank account.

  • Subscription Alert! Update Credit Card - our subscription may be renewing soon

  • Update Required! Get Update - we may have not downloaded the latest payroll updates yet. 

We can follow the detailed steps given in this article based from the alerts we are seeing: Update or renew your subscription

 

After we have removed the prompt, let's update QuickBooks to its latest release and run the payroll tax table

 

I'm here if you need anything else. Thanks!

jfp11
Level 1

My quick books renewed automatically reciently but a Red button on my home page says renew subscription. How do I remove it?

I have renewed my payroll subscription and I have done all the updates in payroll and my quick books is on auto update, I still have the renew alert.  I used a backup that was on a flash-drive up to restore our quick books back a few days because I was having an issue importing my accountants changes.  This was after I did the payroll update so this might be part of the problem.

jfp11
Level 1

My quick books renewed automatically reciently but a Red button on my home page says renew subscription. How do I remove it?

I renewed my payroll subscription, I checked my credit-card statement and it did go through. I have done the updates in payroll and my quick books is on auto-update.  I cannot get rid of the red renew alert.  

I restored our company back a few days from a backup I had made on a flash-drive because I was having an issue installing my accountants changes.  This was shortly after I had renewed my payroll subscription so that may be the problem.  

Steve_C
QuickBooks Team

My quick books renewed automatically reciently but a Red button on my home page says renew subscription. How do I remove it?

Hi jfp11. I may know the exact culprit. Currently, there's an investigation labeled as INV-42825 pertaining to an issue with some accounts showing an incorrect notification to resubscribe. I recommend contacting our support team by phone to be properly added to the investigation, you can do so from within QuickBooks Online like so:

  1. Select Help in the top right corner 
  2. Click Contact Us
  3. Type a brief description of the issue
  4. Select the way you wish to be contacted.

Most people select call back, so I'm going to presume after you perform those steps you'll be receiving a call soon. If you run into any other issues, be sure to come back. The community is always happy to help. Have a great day. 

 

me104
Level 1

My quick books renewed automatically reciently but a Red button on my home page says renew subscription. How do I remove it?

So do I not pay attention to the red alert or am I not current

RCV
QuickBooks Team
QuickBooks Team

My quick books renewed automatically reciently but a Red button on my home page says renew subscription. How do I remove it?

Let me help you get rid of the red alert message in QuickBooks Desktop, me104. 

 

The payroll alert message will show up if the automatic renewal wasn't successful in QuickBooks. This can also happen if the system was not able to charge the monthly usage fee due to outdated billing information. We can get rid of this alert by going into the same process of renewing it through the Subscription Alert on the Payroll Center. Let me show you how: 

  1. Go to the Employees menu and click Payroll Center
  2. From the Subscription Statuses menu select Update Credit Card.  
  3. You'll be routed to the QuickBooks Payroll Account Maintenance page where you can log in to our Intuit Account
  4. In the Service Information section, click the Reactivate link. 
  5. Let's review the information and click Proceed to Checkout
  6. Select the Payment Method and update if needed. 
  7. Enter the Card Security Code and then click Submit
  8. Select Continue and click Place Order
  9. Hit Next and then Return to QuickBooks

 

After reactivating, we can run the latest payroll tax table to stay up to date. You can also look into this article on how to manage our QuickBooks Desktop subscription and services. However, if you've successfully updated your credit card information, the alert will still show based on the following reasons:

  • QuickBooks is not updated.
  • Intuit is having trouble getting authorization with your payroll billing information.
  • You're using an incorrect Payroll tax table version.

 

First, verify the status of your payroll by performing these steps:

  1. Go to the Employees tab.
  2. Click My Payroll Service.
  3. Find Manage Service Key.
  4. In the Status column, verify if it says Active.
  5. You can also view your subscription status by pressing Ctrl + K on your keyboard.
  6. If the status says Active, pick the Edit button.
  7. Push Next.
  8. Uncheck the Open Payroll Setup - I want to start the right tick box.
  9. Select Finish.

 

Then, make sure we update your QuickBooks version as well as your tax table. Once done, restart your computer after doing the update to complete the process. Then,  =open your data file again and check if the alert is still there.

 

Feel free to visit our Account Management page for more insights about managing your Intuit accounts.

 

You can always update us on the result after performing the steps in the comment below. I'd like to ensure this is resolved for you. Take care always. 

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