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adam-dyes
Level 1

My Quickbooks & Turbotax accounts keep getting linked. When i make a e-mail or password change on one it does it on the other one too.dont want these two accounts togeth?

 
17 Comments
JonpriL
Moderator

My Quickbooks & Turbotax accounts keep getting linked. When i make a e-mail or password change on one it does it on the other one too.dont want these two accounts togeth?

Hi @adam-dyes,

 

I'm here to discuss a few insights about your QuickBooks login credentials.

 

At Intuit, you'll have one set of login credentials for all accounts (any products) if you've subscribed them using a single email address. If you want to have a separate email and password to one of your accounts, you can submit an email change request.


Please note that this would take 3–4 business hours (8 AM – 5 PM PT) to complete the process. Right after your request is approved, you can have separate login credentials of QuickBooks and your TurboTax.


Feel free to read this article to learn more about sending an email change request: How to Submit an Email Change Request?


You can leave a comment below or start a new conversation if you have any other questions.

Mrs Beans
Level 1

My Quickbooks & Turbotax accounts keep getting linked. When i make a e-mail or password change on one it does it on the other one too.dont want these two accounts togeth?

I want my personal employee file in ViewMyPaycheck (jennifer@xxxxxx) to be SEPARATE from our corporate product subscription login (finance@xxxxxx) (I am the Financial Controller) but every time I change the email on one side, it changes them both and they are still linked. Your email change request does not solve this issue. Please help.

HoneyLynn_G
QuickBooks Team

My Quickbooks & Turbotax accounts keep getting linked. When i make a e-mail or password change on one it does it on the other one too.dont want these two accounts togeth?

Hello there, @Mrs Beans.

 

Thanks for joining this thread and trying the recommendation given by my colleague. Allow me to share some insights about Intuit logins.

 

An Intuit account allows you to access multiple sites and products with one user ID and password. Just a reminder that if you already have one, we'll prompt you to use that account to sign up for ViewMyPaycheck.

 

These account logins are linked and are the reason why changing the email on one side will change the others.

 

For future reference, I recommend checking the links below:

If you need further assistance, you can reach out to our phone support. Pulling up your account and verifying your settings will require your company credentials, which I'm unable to ask in this public forum. 

 

Our QBO Customer Care Team can provide you with more options while maintaining your company's privacy.

 

That should get you going today, @Mrs Beans. Let me know the outcome by leaving a comment below. I'm still here to offer more help if you have other questions. Have a good one.

Mrs Beans
Level 1

My Quickbooks & Turbotax accounts keep getting linked. When i make a e-mail or password change on one it does it on the other one too.dont want these two accounts togeth?

@HoneyLynn_G , one is for my PERSONAL information and one is for the information for the company I work for. They should not be linked in any case. I am an employee receiving a paycheck in one instance, and an administrator of the account in another. How do I permanently UNLINK them?

JanyRoseB
QuickBooks Team

My Quickbooks & Turbotax accounts keep getting linked. When i make a e-mail or password change on one it does it on the other one too.dont want these two accounts togeth?

Thanks for getting back to the QuickBooks Community, @Mrs Beans.

 

Allow me to step in and help change your company email address in QuickBooks Desktop. 

 

If you're trying to change the email address associated with the company which you'll receive the notifications about the billing contact in the account, please follow these steps below: 

  1. Sign in to My Account.
  2. In the Manage your QuickBooks page, select the product or service you would like to manage.
  3. Check if you are logged in the correct company by looking at the top right corner. If not, choose the correct company from the drop-down.
  4. Scroll down to the Authorized Users list.
  5. Select Edit beside your name.
  6. Enter your new email address, then Save. Select on the X button to get back to the home page.
  7. You will receive a notification about this change to your new email address.

For additional reference, you can check this article on how to update email address

 

This should get you on the right track. Feel me in if you have additional questions about changing email address. I'm always here to help you out. Have a good day. 

Miss Sara
Level 1

My Quickbooks & Turbotax accounts keep getting linked. When i make a e-mail or password change on one it does it on the other one too.dont want these two accounts togeth?

I am having the same issue - my personal TurboTax account was automatically linked with a business Quickbooks Online account I used to be associated with (must have been due to my email address associated with both accounts).  They should have never been linked together as they have separate tax id numbers.  So now the new treasurer of the Quickbooks business account has complete access to my personal tax return.  This seems like a breach of personal data to me...

Miss Sara
Level 1

My Quickbooks & Turbotax accounts keep getting linked. When i make a e-mail or password change on one it does it on the other one too.dont want these two accounts togeth?

I have the same issue - my personal TurboTax account was automatically linked with a business Quickbooks Online account I was formerly associated with (must be because my email address was associated with both accounts).  The two accounts should have never been linked since they are for two separate entities and tax id numbers.  So now the new treasurer of the business Quickbooks account has complete access to my personal tax returns (she updated the login credentials and users).  I no longer have access to my own personal data and returns, but a stranger does.  I have no idea how this was even possible.  This seems like a data breach to me.

KlentB
QuickBooks Team

My Quickbooks & Turbotax accounts keep getting linked. When i make a e-mail or password change on one it does it on the other one too.dont want these two accounts togeth?

I'll share some information about QuickBooks login credentials, Miss Sara.

 

Your QuickBooks Online and TurboTax are linked since we use the same email address upon registering for the programs. Since the new user of the Quickbooks account made changes to the login credentials, we'll need to contact that user and ask for the updated credentials so that you'll be able to log in to your TurboTax account.

 

At the same time, we can submit an Email Change Request so that you'll have separate login credentials for the two programs. Before diving in, let's make sure to secure a copy of one of these forms of photo ID for verification purposes:

  • Driver's license
  • State or province-issued ID
  • Government-issued passport

When you're ready, you can refer to this link in submitting your request: Update your email to maintain access to QuickBooks.

 

Please know that this process would take 3–4 business hours (8 AM – 5 PM PT) to complete. Then, you’ll receive an update via email from no_response@intuit.com with the next steps.

 

To learn more about these procedures, you can read this article: Change the email address you use to sign in.

 

We're open here 24/7 and always ready to help. Don't hesitate to visit us again if you need more help in managing your accounts.

mattpmoo
Level 1

My Quickbooks & Turbotax accounts keep getting linked. When i make a e-mail or password change on one it does it on the other one too.dont want these two accounts togeth?

I have the same issue. What If I don't want these linked?

 

I'm now not able to login to QBO and now I have to jump thru hoops to fix something Intuit screwed up??

 

How is that good customer service?

JamesDuanT
Moderator

My Quickbooks & Turbotax accounts keep getting linked. When i make a e-mail or password change on one it does it on the other one too.dont want these two accounts togeth?

Thanks for joining in on the thread, mattpmoo.

 

The same goes with the previous responses, you can either update the email address you used to sign in or create a request for email address update.

 

If you still need additional assistance with the linked accounts, I'd recommend reaching out to our Customer Care Team. they can pull up and update the email addresses connected to your accounts.

  1. Log in to your QBO account.
  2. Click Help in the upper-right corner and select Contact Us.
  3. Enter the details of your concern and click Let's talk.
  4. Select how you want to reach them.
  5. Enter the necessary information to complete the request.

Please let us know if you need anything else.

 

Miss Sara
Level 1

My Quickbooks & Turbotax accounts keep getting linked. When i make a e-mail or password change on one it does it on the other one too.dont want these two accounts togeth?

The email request form Intuit keeps posting as a solution does not solve the issue.  QB and TT login credentials are linked under one Intuit Global account.  Intuit linked TT and QB automatically for some reason even though one is personal and the other is a separate corporation.  If I change the login for QB, it automatically changes in TT and vice versa.  My personal tax return in TT needs to have it's own Intuit account login associated with it, and the company QB needs to have a separate Intuit login.  How do you unsync, unlink, and separate the TT from QB??

Adrian_A
Moderator

My Quickbooks & Turbotax accounts keep getting linked. When i make a e-mail or password change on one it does it on the other one too.dont want these two accounts togeth?

This isn't the kind of experience that we want you to have, Miss Sara.

 

As of now, we're unable to unlink your TurboTax from your QuickBooks credentials. However, I have a workaround that you may want to consider.

 

We can create another Intuit account. This way, your Intuit information will not automatically update across all your other Intuit accounts.

 

Rest assured, I'll take note of this product suggestion.

 

I've also added this article for some FAQs about your Intuit account: FAQ - Account Creation.

 

Feel free to get back to me if there's anything that I can help. Keep safe!

ck2709
Level 1

My Quickbooks & Turbotax accounts keep getting linked. When i make a e-mail or password change on one it does it on the other one too.dont want these two accounts togeth?

I have requested an email change, had a representative walk me through setting up a separate user ID and email for personal Turbo Tax account in an effort to "unlink" the two programs from one Intuit account.  However, I am still able to log into my personal Turbo Tax account using my Quickbooks work account.  It was my understanding when I set up a separate login for Turbo Tax the two accounts would not be linked under the same Intuit account.  HELP!  This issue has not been resolved.

katherinejoyceO
QuickBooks Team

My Quickbooks & Turbotax accounts keep getting linked. When i make a e-mail or password change on one it does it on the other one too.dont want these two accounts togeth?

Hi there, @ck2709

 

Thanks for following this thread. I understand that you've already contacted our Customer Care team for the email change request. 

 

Please know that this process may take 3–4 business hours (8 AM – 5 PM PT) to complete. Since the Community is a public forum and we need to check your email securely, I'd recommend you contact us again. 

 

For future reference, you can visit our QuickBooks Articles hub. You can search related topics with answers that may help resolve your concerns.

 

Let me know if you have additional questions. We're always delighted to get back and help in any way we can.  

ck2709
Level 1

My Quickbooks & Turbotax accounts keep getting linked. When i make a e-mail or password change on one it does it on the other one too.dont want these two accounts togeth?

The update to the account was done on Feb 2 - so plenty of time for it to take affect.  I just realized Quickbooks changed its customer care support and is no longer offering support on Saturdays.

Mimi M
Level 1

My Quickbooks & Turbotax accounts keep getting linked. When i make a e-mail or password change on one it does it on the other one too.dont want these two accounts togeth?

Has anyone been able to unlink the login credentials for QB  and Turbotax? I have tried woking with a QB rep but it is still not solved. The 2 accounts are considered the same "Intuit" account and therefore must share login credentials. Seems ridiculous to me. I am hoping someone was able to find a solution.

 

ReymondO
QuickBooks Team

My Quickbooks & Turbotax accounts keep getting linked. When i make a e-mail or password change on one it does it on the other one too.dont want these two accounts togeth?

Thank you for joining the thread, @@Mimi M.

 

As mentioned above, once you subscribe to Intuit services using a single email address, the system will create one user ID for all logins. 

 

To separate your logins, you'll have to either update the email address linked to your account or create a request for an email address update.

 

For further assistance, you can also reach out to our QuickBooks Customer Care. They can help you pull up and update the email addresses connected to your accounts.

 

  1. Click the Help menu in the upper-right hand corner and click Talk to a human.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Select Get help from a human.
  5. Choose between Chat with usSchedule an appointment, or Have us call you.

Please check out our support hours to ensure that we address your concerns on time.

 

I've also added articles about FAQs in Intuit account and handling company information. 

 

 

Feel free to let me know if the issue continues, so I can also find other options. I'm always around to help you. Keep safe!

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