Hello there, @ginger26. Since you were able to download your report last week in QuickBooks Online (QBO), let's check if your browser is causing the current issue. I'll guide you through some basic troubleshooting steps.
Before we continue, did you encounter any error messages while attempting to export your report? If not, you can proceed with the basic troubleshooting steps outlined below.
First, open your QBO account in an incognito or private window for testing. I will provide the keyboard shortcuts below:
- Google Chrome: Ctrl + Shift + N
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
If you want to continue using the regular browser after using the incognito window, please clear your browser cache to remove any unnecessary data that might be causing the problem. After clearing the cache, refresh your tab. Then, attempt to log into your account using your main browser. Should the error persist, consider switching to an alternative supported browser for QuickBooks Online.
Additionally, QuickBooks allows you to save memorized reports so you can easily reuse the settings of your customized reports in the future.
Please let us know if you have any follow-up questions or need further assistance downloading your report to an Excel file, @ginger26. We're here to help you in any way we can.
