Since the data is coming from Shopify, they are more expert to help you with the whole integration process. You can visit this link to contact support: https://www.shopify.com/contact.
To verify the status of your account, you can reach out to our QuickBooks Care Team. You can check out this article for our most updated contact information and scheduled hours: Support hours and types.
Let me know how this goes. I'm still here whenever you need help. Have a good one.,