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Level 1

Need help to gain FULL ADMIN access/ownership to my own account, now that we've 'moved on' from the bookkeeper who initially set up QBO for us. Online Protocol hasnt worked - despite FIVE submissions, including all supportive docs for our company & ID.

Need help to gain FULL ADMIN access/ownership to my own account, now that we've 'moved on' from the bookkeeper who initially set up QBO for us. Online Protocol hasnt worked - despite FIVE submissions, including all supportive docs for our company & ID.

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QuickBooks Team

Need help to gain FULL ADMIN access/ownership to my own account, now that we've 'moved on' from the bookkeeper who initially set up QBO for us. Online Protocol hasnt worked - despite FIVE submissions, including all supportive docs for our company & ID.

Thanks for sharing what you're trying to achieve and the steps you've performed, LibertyWay.

 

Since Community is a public forum, transferring full admin access should be addressed securely. I recommend contacting our QuickBooks Support Team again. Our representatives can provide details about why the ownership is not yet transferred.

 

Here's the complete process:

  1. Go to the Help menu.
  2. Select Talk to a human.
  3. Type in full admin access in the Type something field.
  4. Click the send icon.
  5. Choose I still need a human.
  6. Click Contact Us.
  7. Select the Send a message button.
  8. Enter the necessary details, then click Continue.

 

To learn more about requesting to be a master admin, I suggest browsing this article:  How to Become the Master Admin?.

 

Once the account is transferred, here's an article that'll help you manage who can access your data. This way, you'll be able to have full control of your books: Add, Delete, or Change User Access.

 

Keep us updated on how it goes by clicking the Reply button. This way, we'll be able to provide steps to help you.

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Level 14

Need help to gain FULL ADMIN access/ownership to my own account, now that we've 'moved on' from the bookkeeper who initially set up QBO for us. Online Protocol hasnt worked - despite FIVE submissions, including all supportive docs for our company & ID.

@LibertyWay 

Have you followed the following procedure?

https://quickbooks.intuit.com/learn-support/en-us/intuit-account/request-to-be-the-master-admin-or-p...

 

If company is declined your request, you may open a new QBO account.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

then you may have 2 options:

1. Utilize a migration tool

https:// transactionpro.grsm.io/qbo

 

2. Purchase a 3rd party migration service.

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