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Join nowNeed help to gain FULL ADMIN access/ownership to my own account, now that we've 'moved on' from the bookkeeper who initially set up QBO for us. Online Protocol hasnt worked - despite FIVE submissions, including all supportive docs for our company & ID.
Thanks for sharing what you're trying to achieve and the steps you've performed, LibertyWay.
Since Community is a public forum, transferring full admin access should be addressed securely. I recommend contacting our QuickBooks Support Team again. Our representatives can provide details about why the ownership is not yet transferred.
Here's the complete process:
To learn more about requesting to be a master admin, I suggest browsing this article: How to Become the Master Admin?.
Once the account is transferred, here's an article that'll help you manage who can access your data. This way, you'll be able to have full control of your books: Add, Delete, or Change User Access.
Keep us updated on how it goes by clicking the Reply button. This way, we'll be able to provide steps to help you.
Have you followed the following procedure?
If company is declined your request, you may open a new QBO account.
https:// quickbooks.grsm.io/US
https:// quickbooks.grsm.io/us-promo
then you may have 2 options:
1. Utilize a migration tool
https:// transactionpro.grsm.io/qbo
2. Purchase a 3rd party migration service.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.