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fish taco
Level 1

Need to disable Intuit login requests

I recently upgraded and installed 2021 Mac Desktop version on my MacBook (big sur). Everytime I open quickbooks it pops up (see attached) a requirement for Intuit account login. I run a humanitarian medical clinic in a very remote area without internet access. I purchased the desktop version because of my lack of internet access. If this cannot be fixed I will need a refund because the software is useless to me if I cannot use offline. 

1 Comment 1
Nick_M
QuickBooks Team

Need to disable Intuit login requests

Good morning, fish taco.

 

Thank you for dropping by the Community today, I'm happy to provide some clarity on the Intuit login request for you. QuickBooks Desktop 2021 for Mac doesn't require that you stay logged in to your company file using your Intuit account. However, it requires you to sign in as the administrator user anytime you're opening an existing company file or creating a new one. However, you'd only be asked to do so once you enter sensitive information in your company file. Here are some of the personally identifiable information (PII) that may trigger the login feature:

  • Employee and Company Social Security Number
  • Company Bank Details (Routing Number, Account Number)
  • Accounts with bank or credit card numbers
  • Customers with CC numbers
  • Vendors with Tax ID’s

Also, if your QuickBooks company file is linked to your Intuit Merchant Services and uses the payroll subscription, you'd be asked to login as administrator. You can read through this article for more detailed information: Password security for QuickBooks Desktop. You can check these articles for more details on managing and securing your accounts: 

As it is a requirement to use the software, if you'd like to speak to our support team in order to see if a refund is a possibility, You can do so following the steps provided in this link. Thank you for your time and I hope you have an excellent day today.

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