Hi there, Nelson Thai.
The validation codes can be accessed only by our QuickBooks Desktop Support team. To ensure we address your concern on time, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM til 3:00 PM on Saturday. For more information, you may check out this article: Support hours and types.
Here's how to reach them:
- Go to this link: https://help.quickbooks.intuit.com/prechats/offerings/Messaging-DIY-Payroll/23062/view.
- Complete the needed information.
- Hit Submit.
For more details, please visit this article: Contact Support.
By the way, you also have an option to upgrade your subscription. We have QuickBooks 2020. Also, to avoid issues and errors when you upgrade QuickBooks Desktop, you may visit this article: Company file compatibility with QuickBooks Desktop when upgrading.
For additional reference, you can check these articles below. These links contain steps on how to back up your accounting data and renew a subscription.
Let me know if you have other questions by clicking the Reply button below. I'm always here to help. Have a good one.
