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New sub-user unable to open account without password

When I added an employee with "standard user" access to my account, the invite sent requires that the new user log in with a password.  

 

Rather than allowing them to start their own account with a new password, it assumes there is already an account to log into.  

 

The new employee is using the first portion of the email address as the username because the full email address will not enter into username input box.  Could this be causing a problem? 

 

Thanks! 

4 Comments
Content Leader

Re: New sub-user unable to open account without password

Hi @ccs,

 

Nice to see you in the Community. I'd be glad to help with your employee accessing the account.

 

Just to confirm, does your employee already have an Intuit account? It's not uncommon for a person to have forgotten that they have an Intuit account, perhaps having used TurboTax. Since one login can be linked to multiple products, it could be that the system is recognizing that when you're trying to add them. 

 

In this instance, I recommend going to the following link and seeing if your employee can log in using the username provided: Intuit Accounts. Additionally, they can reset their password from this page. If they're able to sign in, it would be good to accept the invitation using these credentials.

 

This information should help them to get access to your account.

 

I want to make sure that this is resolved for you, so please feel free to let me know how it goes. Have a good day. 

Not applicable

Re: New sub-user unable to open account without password

Thank you for the response, 
 
My employee does not have an intuit account for turbo tax or any other related software.  
 
Do you recommend she open an account separate from the invitation I sent to join our company account?  
 
Is the username the full email address that I sent the company account invitation to?  The default username was an abbreviated version of the email address and I'm not sure if this was causing a problem. 
 
Here is an outline of events: 
- Invitation to join company account as a sub-user sent
- email received by employee and link was clicked
- upon opening link the site requested a password connected to the employees email address
- dead end - since no account has been established 
 
 
Thanks for your help!
Not applicable

Re: New sub-user unable to open account without password

Thank you for the response, 
 
My employee does not have an intuit account for turbo tax or any other related software.  
 
Do you recommend she open an account separate from the invitation I sent to join our company account?  
 
Is the username the full email address that I sent the company account invitation to?  The default username was an abbreviated version of the email address and I'm not sure if this was causing a problem. 
 
Here is an outline of events: 
- Invitation to join company account as a sub-user sent
- email received by employee and link was clicked
- upon opening link the site requested a password connected to the employees email address
- dead end - since no account has been established 
 
 
Thanks for your help. 
Content Leader

Re: New sub-user unable to open account without password

Hey again, @ccs,

 

You're certainly welcome. I also appreciate you providing me with that clarification. 

 

To help ensure that I'm completely on the same page, I've included a screenshot of a user invitation email as an example: 

 

 

If their email invite contains a User ID and a blue hyperlink, then selecting it will accept the invitation with that username. In this instance, one option would be to follow my previous suggestion and visit Intuit Accounts, enter the included username (do a password reset there if necessary), then accept the invitation to your company using these credentials.

 

Should there be an option to create a new user id, then that's certainly an option for them as well. Whether they want to use the username or an alternative, that's going to be a personal preference. The default username being an abbreviated version shouldn't really be an issue for them though.  

 

Another option that you may wish to consider is contacting the Phone Support Team. They can pull up your account in a secure environment and have specialized tools to validate to validate login credentials. Here's how you can reach them:

 

  • Visit the following link: QuickBooks Support.
  • Select options for the two prompts. 
  • Click Get Phone Number.

 

I'm only a few clicks away if you should have any questions about this. Wishing you continued success in all your endeavors. 
 

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