Thank you for raising your concern here on the Community page, @Anonymous.
I can help you with fixing your client's books today.
To get started, I recommend checking out for any pending or uncategorized transactions from the Banking page. In most cases, uncategorized transactions can lead to duplicate records causing discrepancies in the account's balances.
Here's how:
- Click on Banking or Transactions at the left pane, then go to the Banking page.
- Select the tile for the account you want to review.
- Go to the Review section, then start reviewing the transactions. You can either add it to QuickBooks or match them to existing (manually added transactions). If there are transactions that need to be excluded, you can also remove them from the record.
For more tips about managing transactions on the Banking page, you can open this link: Categorize and match online bank transactions in QuickBooks Online.
To match the balances from the live bank account and the account in QuickBooks, I also suggest reconciling the account. For the complete reconciliation guide, you can read the details from these articles:
For additional resources about handling client's account or payroll in the future, you can also bookmark these articles:
If you need additional assistance when working with your client's file, please feel free to notify me by adding a comment below. I'm more than happy to help. Have a good one!
