On 8/20/21 Requested a change in Master Administrator, associated with the intuit . Received request # [removed], Never received the paper work in our email: [email address removed] It said we should receive within 24-48 hours.

Glad to have you here in the Community, @lissa_3506.

Your case will be reviewed as soon as possible. You'll receive an update on the status of your request when we complete our review. We'll send an update through an email from no_response@intuit.com.

Once we approved your request, we'll let you know that we transferred the primary admin to you. Then, you'll have to sign in using the email address you provided us the next time you use QuickBooks.

However, if we're unable to approve your request, we'll let you know why and what steps you can take.

For more details about this, please review this article: Change the Primary Contact for QuickBooks Desktop.

You can also contact our support team for further assistance. They can provide additional inputs to make sure your request will go through successfully.

The good thing is, you can always access the Customer Account Maintenance Portal (CAMPS) to handle your account effectively. You can refer to this handy article for more information: Manage QuickBooks Desktop account.

Keep me posted if you have more account management concerns. I'll be around to help you.

Hi, @lissa_3506.

Hope you're doing great. I wanted to see how everything is going about changing the Master Administrator you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!