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Level 1

Online backup

I am unable to run or login for online backup within 2019 QB pro desktop. I can however login to my intuit account outside of QB . 

1 Comment 1
QuickBooks Team

Online backup

Let's perform a few troubleshooting steps to fix this, mg5.


First, let's configure certain settings for Internet Explorer so we can log in to your online backup within QuickBooks.


Here's how:

  1. Operate Internet Explorer in compatibility view.
  2. Change the Internet Explorer options.

For the detailed steps, please refer to this article about configuring Internet Explorer to work with QuickBooks Payments and related applications.


Then, QuickBooks opens the online backup account through Internet Explorer as the default browser. Please see the article on setting up Internet Explorer as your default browser. Lastly, you can add Intuit as a trusted site. This will prevent your browser from blocking site content. 


Once done, let's set your Internet connection settings to establish a connection when accessing the Internet.


  1. Go to the Help menu.
  2. Click Internet Connection Setup.
  3. Choose Use my computer's Internet connection settings to establish a connection when this application accesses the Internet.
  4. Click Next.
  5. Click Done.


Let me know how these steps work for you. Have a good day!



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