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Level 1

Online banking is not updating (error 102). I have not updated login info, and there does not seem to be any issue on the bank side - no notifications etc. Any ideas?

 
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Moderator

Online banking is not updating (error 102). I have not updated login info, and there does not seem to be any issue on the bank side - no notifications etc. Any ideas?

Hi there, accounts-ibr-us

 

I can help get the bank feeds working for you.

 

Before we begin, may I know the name of the bank you’re having this problem with? Knowing more about the issue will help me conduct further investigations, so I can provide the most accurate resolution to you.

 

The error 102 typically means that there's an interruption on your bank's website, server issue with transferring data between them and QuickBooks Online (QBO), or ongoing maintenance. To fix the error, follow below solutions:

  1. Manually update your bank connection.
  2. Check your bank or credit card's website.

Take a look at this article for more information: Fix bank error 102 and 105.

 

Once the problem solves, you're now ready to review and match the transaction. Refer to this article for the step-by-step process: Categorize online bank transactions in QuickBooks Online

 

If you have any questions or concerns when managing your account, please let me know by leaving a comment below. Take care and have a wonderful day. 

Level 1

Online banking is not updating (error 102). I have not updated login info, and there does not seem to be any issue on the bank side - no notifications etc. Any ideas?

The bank is DCU. I have been trying to manually update by clicking the update button - unless there is another way to do this. I have also signed into the bank website multiple times and see no issue. This is something that has happened several times before. However, it typically resolves itself within a few hours. This time it has persisted for over a week.

QuickBooks Team

Online banking is not updating (error 102). I have not updated login info, and there does not seem to be any issue on the bank side - no notifications etc. Any ideas?

Thank you for the response and letting us know that bank that you're having trouble with, @accounts-ibr-us.

 

Let me provide additional information on how to resolve this banking error you're encountering. 

 

Are you referring to Digital Federal Credit Union (DCU)? If so, there are no reported issues with the bank. Since you're still getting an error after updating the bank and logging-in successfully with your online banking account, I suggest reaching out to our Customer Support team. They can get into your account in a secure environment and create an investigation ticket with the bank error that you have.

 

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

  1. Go to the Help icon to connect to a live support agent. 
  2. Provide us with some information about your concern.
  3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
  4. You'll now be provided options on how to connect to our Customer Support.

 Here's the contact the QuickBooks Online Customer Support team article for more information. 

 

Know more of what you can do if you don’t see your recently downloaded bank transactions in QBO: What to do if bank transactions won’t download or there's a bank error

 

Let me know if there's anything that I can assist with resolving your bank connection error, and or anything else. I'm always here to assist. Have a wonderful day!

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