It’s nice to have you in the Community today. I’m here to lend a hand and make sure the audit log will show the correct user for the activity.
Issue such as this can be caused by some cache and temporary internet files stored in your browser. Let’s start performing some general troubleshooting to fix the issue.
We can start by logging into QuickBooks Online in a private window. Here’s how: • Ctrl + Shift + P (Internet Explorer) • Command + Shift + N (Safari) • Ctrl+ Shift + N (Google Chrome) • Ctrl + Shift + P (Mozilla Firefox)