i need to speak to a human being. I was double billed for payroll and i have wasted the better part of my afternoon looking for a phone number and after finally finding 1 phone number, i am on hold for over half an hour with dead air - not even sure it was actually on hold. I pay for support and i want to speak to someone when i have an issue.
Hello there, Brenda Marris.
I'm glad you've reached out to us. Let me help and guide you to the right support to make sure that you're able to get the assistance that you need.
For security reasons, we're unable to access your account information through this public forum. Since this issue requires personal information, I recommend calling our QuickBooks Desktop Care Support. They have the tools to take a look at the charges on your account and provide you with further details.
Here's how you can contact our phone support:
Please know that you're always welcome to post if you have any other concerns. Community Team will always here for you.
This option did not work, I also need a direct phone number. When you click on that hyperlink and choose your payroll subscription the next page has several choices to choose from. I chose add an EIN since that is my current issue with DT Pro 2019. When I then click on "contact us" which there are more than one, it takes me immediatly back to the intial screen to choose my current payroll subscription type. I've also wasted a full day trying to resolve a validation error adding a new EIN and trying to find a contact phone number. QB's help says for any one using 2018 or newer to contact QB's for assistance in adding an EIN to payroll subscription. But there is no place where "contact us" actually takes you to a phone number.
I appreciate you following the steps on how to can contact our payroll support team. Adding an EIN to your payroll subscription for the 2019 version can be done over the phone. You can reach out to them at 866-223-5562.
Please let us know if you have further questions.
I've spent half a day just trying to get a live person to talk to OVER THE PHONE!!!!!!! I've tried all the so called answers to the question I have and non of them solve the problem I have with Quickbooks Payroll. I'm to the point that if I do not get phone support, my time will be better spent finding another accounting software program or just using an accountant. I have used Quickbooks for 15 years, and in the past they would always have phone support.
Currently, QuickBooks has updated the support through a callback or messaging. You can also share your concerns or questions in the Community so that we can take a look and help you. We're able to answer it as long as it doesn't include account verification and investigation updates.
Also, you can check out our support hours to know what is the best time to contact our Customer Care Team: Contact QuickBooks Desktop support.
I've added this reference page to know more on how to manage your business through QuickBooks: Self-Help Articles with Video Tutorials.
You can always post in the comment section if you have any concerns or questions regarding QuickBooks. We're always here to listen and help you in any way we can. Take care.