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Level 1

Please cancel my subscription.

QuickBooks Team

Please cancel my subscription.

Hi there, @yuyu22


I'm glad to see you here in QuickBooks Community.


Allow me to share some insights about what will happen when you close your company in QuickBooks Online (QBO). When you cancel your QBO subscription, your data will be available in read-only access. Though, the Intuit system keeps your data for a year before we fully delete it. 


Here's how to cancel your company: 


  1. Sign in to QuickBooks Online as an admin user. 
  2. Go to Settings ⚙ and select Account and Settings.
  3. Select the Billing & Subscription tab.
  4. In the QuickBooks section, select Cancel subscription  or Cancel Trial.
  5. Follow the on-screen instructions to cancel your subscription.  


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Once done, an email will be sent to the account administrator to confirm the cancellation.


For additional information on this, you can check the article: What happens to my QuickBooks Online data after I cancel? 


I'm leaving you this handy article in case you'll want to resubscribe your account in the future: How to resubscribe or reactivate QuickBooks Online


You're always welcome to come back in the Community. We are here to lend you a hand. Have a great day!

Level 1

Please cancel my subscription.

I did click the "cancel the subscription", but it did not go through. I also made a call to you guys and no one answered. I purchased on May 11, 2020, because I thought it would help me with filing the NYS-45 and Form 941, it turned out that I did not get help.  That's why I want to cancel my subscription.


Please cancel the subscription and issue a refund.


Thank you.1511589514808_.pic.jpg


QuickBooks Team

Please cancel my subscription.

We'll help you with the cancellation, yuyu22.


It looks like you have scheduled taxes that need to be taken care of before you can cancel your subscription. I would recommend calling the number on the screen, so our Support can take care of the cancellation for you.


You can also contact our Chat support using these steps:

  1. Click on Help and choose Contact Us.
  2. Paste your question in the text box and click Let's talk.
  3. Choose Message an agent. This option is available during their office hours.

On the other hand, the data of your paid subscription will remain in read-only access for a year. I'd suggest downloading your reports for record-keeping purposes. You can resubscribe anytime within a year.


Feel free to go back to this thread if you have other questions.

Level 1

Please cancel my subscription.

i called the number, no one answered. I tried many times to cancel the subscription. Please cancel the subscription for me, or I will contact my bank company. Thanks for your time.

QuickBooks Team

Please cancel my subscription.

Hi there, yuyu22. 


Thanks for stopping by the Community, unfortunately, as this is just a public forum for QuickBooks clients to post their questions and concerns, we can't cancel your subscription for you, however, I can provide you with the steps to do so on your own. Please, follow along below. 

  1. Select Settings ⚙ and then Account and Settings.
  2. Select the Billing and subscription tab.
  3. In the QuickBooks section, select Cancel subscription or Cancel online.
  4. Select Continue to cancel, then select the Continue to cancel button (if it shows on your screen).
  5. Follow the next steps.
  6. Select Submit and cancel subscription.
  7. Select Got it.

Once you're done, we'll send the account administrator an email that confirms we canceled your subscription.


Also, check out this link, while it highlights the steps I've posted above it also includes information on what happens to your data after you've cancelled, if you need to resubscribe and how to cancel a free trial. 


- How to cancel your QuickBooks Online subscription. 


I'm going to include an instructional video on the process as well. 


If there's anything else I can do to help, please post down below. 


Thank you for your time and have a nice afternoon. 

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