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ABH2020
Level 2

Please help. Checks and credit memos won't print & freezes QB. works with all other programs, and even prints Reports from QB. I already tried the ToolHub, no help.

 
4 Comments
AileneA
QuickBooks Team

Please help. Checks and credit memos won't print & freezes QB. works with all other programs, and even prints Reports from QB. I already tried the ToolHub, no help.

Hi there, @ABH2020.

 

I’m here to help fix the challenges you’ve encountered upon printing in QuickBooks Desktop. 

  

There are several possible causes for this issue, such as:

 

  • Your company name is too long
  • Damaged or missing QBWUSER.INI file
  • Corruption on your hard drive
  • Damaged program files or QuickBooks Desktop installation
  • Damaged Windows operating system

 

Since you've already tried using the QuickBooks Tool Hub, let's try renaming the QBWUSER.ini file and reinstall QuickBooks using the clean install tool. 

  

To perform the process, please check out this article: QuickBooks Desktop won't open, has stopped working, or not responding

 

Additionally, you may want to consider rebuilding and verifying your data in case there's any damage. The Verify Data utility identifies any potential data damage issues, while the Rebuild Data utility repairs data in your company file. 

 

If the program is in multi-user mode, you need to change to single user mode (Go to File -> Switch to Single User Mode). It is very important that you have to create a backup copy of your company file before running Verify and Rebuild Data.   

 

Verify Data: 

 

  1. Press the File menu. 
  2. Choose Utilities from the drop-down option.  
  3. Select Verify Data
  4. Tap Ok to continue 

 

 

 

Note: If the verify process is successful, you are done. In case it fails due to some problem, QuickBooks will notify you to run Rebuild data.

 

Rebuild Data:

 

  1. Click the File tab at the top. 
  2. Select Utilities from the drop-down option. 
  3. Choose Rebuild Data
  4. Click Ok on Rebuild has completed.     

  

 

 

As always, you can contact our QuickBooks Support team if you need assistance with the steps. They'll be able to pull up your account in a secure environment and help you navigate using one of their tools. 

 

Please let me know if there’s anything else I can help you with in opening or closing QuickBooks Desktop. Have a great day!

ABH2020
Level 2

Please help. Checks and credit memos won't print & freezes QB. works with all other programs, and even prints Reports from QB. I already tried the ToolHub, no help.

Hi AileneA, 

 

Thank you so much for your help. I fixed the problem already. 

I believe QB print set up was allowed to compress print data, not print until all data was created and then process it at the max setting. I hope I understood that right...lol. 

To fix it: 

FILE>Printer Set Up

I chose the form I was having issues with and repeated the process for each form I couldn't print

I chose the right printer and right next to the printer name clicked on "Options"

That opened another window "XXXX Printer Properties", clicked on the 3rd tab "Page Set Up"

that opens another window "Print Options"

I checked the last two boxes "Do not allow application software to compress print data" and "Print after creating print data by page"

I also changed the last setting "Unit of Print Data Processing" to "Middle"

 

That fixed the problem for me, but I am no tech, so Disclaimer-lol.

 

 

janaharris
Level 1

Please help. Checks and credit memos won't print & freezes QB. works with all other programs, and even prints Reports from QB. I already tried the ToolHub, no help.

I cant open QB after the power went out. It wont let me open Company File

JonpriL
Moderator

Please help. Checks and credit memos won't print & freezes QB. works with all other programs, and even prints Reports from QB. I already tried the ToolHub, no help.

Hello @janaharris,

 

Let's repair QuickBooks so you can successfully open your company file and get back to business in no time. Let me show you how.

  1. Download the QuickBooks Tool hub.
  2. Open and install the downloaded file.
  3. On the QuickBooks Tool app, select Program Problems.
  4. Click Quick Fix my Program.

In addition, I'm adding this article for more information about the QuickBooks tool: Fix company file and network issues with QuickBooks File Doctor.

 

Lastly, here's an article you can read for other troubleshooting steps: Error: -6073, -99001 QuickBooks is unable to open this company file.

 

Keep me posted in the comments if you have any other questions. I'll be here to help.

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