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Level 1

I am logged in as administrator (I am the only user) and I did everything to run in extended mode. I am still getting a warning re: TLS 1.2. What's wrong?

 
Solved
Best answer 12-10-2018

Accepted Solutions
QuickBooks Team

Let's get this sorted out for you, mary4054. I'm here to...

Let's get this sorted out for you, mary4054.

I'm here to provide the help you need and get past the TLS 1.2 warning message in QuickBooks Desktop.

This error occurs when the Internet Explorer TLS (Transport Layer Security) setting of TLS 1.2 is not enabled by default on your system. To better isolate this issue, let's ensure you log in as an Administrator or Standard User on your computer. 

Next, you'll need to enable the TLS 1.2 by following these steps:
  1. Close QuickBooks Desktop.
  2. Open Internet Explorer.
  3. Go to the Tools menu on Internet Explorer.
  4. Click Internet Options.
  5. Click the Advanced tab and scroll down to the Security section.
  6. Check to see if you have TLS 1.2 enabled (checked).  If not, check the box to enable it.
  7. Click OK.
  8. Close Internet Explorer then reopen QuickBooks Desktop and see if that resolved your issue.

Once done, try opening QuickBooks Desktop again to test it.  

I'm confident this helps you get past the warning message when opening the software. Keep me posted if you have any additional questions, as I'm always here to help. Wishing you continued success.

View solution in original post

17 Comments
QuickBooks Team

Let's get this sorted out for you, mary4054. I'm here to...

Let's get this sorted out for you, mary4054.

I'm here to provide the help you need and get past the TLS 1.2 warning message in QuickBooks Desktop.

This error occurs when the Internet Explorer TLS (Transport Layer Security) setting of TLS 1.2 is not enabled by default on your system. To better isolate this issue, let's ensure you log in as an Administrator or Standard User on your computer. 

Next, you'll need to enable the TLS 1.2 by following these steps:
  1. Close QuickBooks Desktop.
  2. Open Internet Explorer.
  3. Go to the Tools menu on Internet Explorer.
  4. Click Internet Options.
  5. Click the Advanced tab and scroll down to the Security section.
  6. Check to see if you have TLS 1.2 enabled (checked).  If not, check the box to enable it.
  7. Click OK.
  8. Close Internet Explorer then reopen QuickBooks Desktop and see if that resolved your issue.

Once done, try opening QuickBooks Desktop again to test it.  

I'm confident this helps you get past the warning message when opening the software. Keep me posted if you have any additional questions, as I'm always here to help. Wishing you continued success.

View solution in original post

Level 1

Thanks. I did have TLS 1.2 checked but I don't use Intern...

Thanks. I did have TLS 1.2 checked but I don't use Internet Explorer so I suspect just opening it up to check helped resolve this.
Level 3

marry4054, did this resolve your problem?  Has the warnin...

marry4054, did this resolve your problem?  Has the warning message come back?
Level 1

The warning message did come back. Frustrating!  Do I nee...

The warning message did come back. Frustrating!  Do I need to worry that something is going to go terribly wrong on the deadline?
Highlighted
Level 3

Please tell me exactly what the warning message says when...

Please tell me exactly what the warning message says when you get it. There are several things that cause it to come up, and knowing the exact wording will help me help you. Thanks!
Level 1

Here it is: Quickbooks TLS Compliance WARNING This versio...

Here it is:
Quickbooks TLS Compliance
WARNING
This version of QuickBooks requires TLS 1.2 for secure communication. You must perform the following actions to allow QuickBooks to use TLS 1.2:
Internet Explorer   Administrative Privileges
.NET Framework     Your QuickBooks does not have enough privileges to enable TLS 1.2.  You must rund QuickBooks in elevated mode to allow using TLS 1.2.
Level 1

Hi - sorry it sent before I was done.  After the above is...

Hi - sorry it sent before I was done.  After the above is an underlined sentence:  How to run QuickBooks in elevated mode.  I clicked on that and did everything or found out that my system was already configured as noted.

Any help you can give is appreciated!
Mary
Level 3

Please look at the answer I posted (it may be hidden belo...

Please look at the answer I posted (it may be hidden below).  This worked for me when I ran into the same thing.  If not fixed, it may affect some of the higher security things you might do such as QuickBooks password management or online downloads of information from your bank or merchant account (if you use them).
Level 1

None of these answers work. Appears to be a fabricated is...

None of these answers work. Appears to be a fabricated issue by Intuit to push more software sales. Shame on you people!
Level 3

I agree with you @allstar.  Did you try my suggested answ...

I agree with you @allstar.  Did you try my suggested answer Intuit has hidden below?
Level 1

So simply right-clicking & "run as administrator" seems t...

So simply right-clicking & "run as administrator" seems to fix the issue Intuit created. All those other suggestions about going to internet options and selecting boxes under security DOES NOT WORK.
Level 1

Users should not have to run QB in elevated mode. That is...

Users should not have to run QB in elevated mode. That is just ridiculous.
Level 3

This what worked for me in the same situation when I got...

This what worked for me in the same situation when I got the same error or warning message "Your Quickbooks does not have enough privileges to enable TSL 1.2.  You must run quickbooks in elevated mode to allow using TSL 1.2" :

Make sure you are logged into Windows 10 as an Administrator and NOT as a Standard User (am NOT talking about how you log into QuickBooks). If you are not logged in Windows 10 as an Administrator, that are you running QuicksBooks as a Windows 10 Administrator (by right-clicking the QuickBooks icon and selecting "Run as Administrator"). That seems to be what QuickBooks is complaining about - that you do not have Windows 10 Administrator privileges.

In our office, I have QuickBook Users on Windows 10 PC's, but I do not want the employees to have Windows Administrative Privileges to keep them from messing up their computers.

For what it is worth, when I ran into the "elevated mode" warning/problem as a Standard User, I ran QuickBooks Enterprise once with Windows 10 Administrator Privileges (and did not receive the warning), and then ran it again as a Windows 10 Standard User (non-Administrator), and have not seen the warning again since 2/9/18 on two Windows 10 PC's . I don't know if this fixed it, or if it is a temporary fix, or QB put out another update unbeknownst to us to unbugger the previous one. Will keep you posted.

Level 1

Thanks so much. This seems to have worked (right clicking...

Thanks so much. This seems to have worked (right clicking etc.).
Level 1

Re: This what worked for me in the same situation when I got...

Thank you Nfern...that worked perfect!

Level 1

Re: Let's get this sorted out for you, mary4054. I'm here to...

Hi! I am running QuickBooks Pro 2016 on a Windows 10 computer and have the same issue as mary4054. We have a 2 user version; and are experiencing the issue on only one of the computers. I have run updates, exited and restarted QuickBooks, made sure TLS 1.2 was checked off(which it was); restarted QuickBooks again; after verifying IE had TLS 1.2 checked off and STILL the warning comes up regarding elevated mode.

The warning is in a box titled "QuickBooks TLS Compliance" The warning reads: "This version of QuickBooks requires TLS 1.2 for secure communication. You must perform the following actions to allow QuickBooks to use TLS 1.2: Internet Explorer Administrative Privileges-Your QuickBooks does not have enough privileges to enable TLS 1.2. You must run QuickBooks in elevated mode to allow using TLS 1.2" This is followed by instructions on how to run QuickBooks in elevated mode.

Also, when I run Update QuickBooks; I continue to get an "Install Pending" message under File Doctor that states that "New files have been downloaded for this update. You must exit and restart QuickBooks to complete this update" I don't know if this is related to the other issue; but I have exited and restarted QuickBooks twice and it continues to say "Install Pending....."

I don't know if one has anything to do with the other; but I welcome any help in getting this straightened out. Should I go ahead and run QuickBooks in "elevated mode"? (I don't know what that is; which makes me uncomfortable to begin with.

Please help if anyone knows what else can be done to stop the TLS warning/elevated mode message; especially since TLS 1.2 IS checked off!

Thank you,

Seaside Fuel

QuickBooks Team

Re: Let's get this sorted out for you, mary4054. I'm here to...

Hey there, @seasidefuel.


The troubleshooting steps you’ve performed should fix the QuickBooks TLS Compliance error. To determine where the issue is stemming from, I’ll have to review the system configuration.


I’m unable to perform this process without asking for your personal data. Since the safety of the account is our top priority, I recommend contacting our Technical Support Team.


They can perform in-depth troubleshooting steps in a secure space and make sure you can use QuickBooks seamlessly.

 

  1. Let’s go to the Help section of the company file to see the contact details.
  2. Choose QuickBooks Desktop Help to open the Have a Question window.
  3. Hit the Contact us link to view the Contact Us screen.
  4. Tap the Search for something else link and then type contact support in the field box.
  5. Choose Search to display the Start a message menu.


Please know you’ll still be able to use QuickBooks 2016 when performing any accounting processes. If you have any of the add-on services (Payroll, Technical Support, Payments, and Online Banking), these options will no longer work.


Check out the following article to view the complete list of affected features. It also provides an overview of the upgrade options: QuickBooks Desktop service discontinuation policy and upgrade information article.

 
For other concerns about QuickBooks, leave a comment below. I'm always here to assist. Have a good one.

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