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Previously (in March this year) QB wrote that for paid terms nothing changes in regards to subscribed users. Is this to be understood as an change in your policy?

Hello QuickBooks team,

I don't understand this email.
Previously (in March this year) you wrote in exactly the same matter, that for the paid terms (in our case until February 2020) nothing changes. We need to upgrade to advance from March 2020 on.
Is this to be understood as an immediate change in your policy?

Please advise!


Thx, Axel
Solved
Best answer 06-26-2019

Accepted Solutions
Moderator

Re: Previously (in March this year) QB wrote that for paid terms nothing changes in regards to su...

Hello, a.rost64.

I want to ensure that this issue is taken care of.. Let me help point you in the right direction.

 

Since Community is a peer user forum, I won't be able to check your account without asking for sensitive information.

 

For security purposes, I'd recommend reaching out to our QuickBooks Online Support. They can take a look at the email you received in a secure environment and make sure your questions are addressed accordingly.

 

To reach us, please follow these steps:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

Here are additional references that might be helpful for future use:

 

You know where to find me if you have any other questions about QuickBooks. The Community if around your corner.

View solution in original post

1 Comment
Moderator

Re: Previously (in March this year) QB wrote that for paid terms nothing changes in regards to su...

Hello, a.rost64.

I want to ensure that this issue is taken care of.. Let me help point you in the right direction.

 

Since Community is a peer user forum, I won't be able to check your account without asking for sensitive information.

 

For security purposes, I'd recommend reaching out to our QuickBooks Online Support. They can take a look at the email you received in a secure environment and make sure your questions are addressed accordingly.

 

To reach us, please follow these steps:

 

  1. Sign in to your QuickBooks Online Company.
  2. Click (?) Help at the upper right corner.
  3. Select Contact US on the pop-up.
  4. Enter a brief description of your concern then hit Continue.
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

Here are additional references that might be helpful for future use:

 

You know where to find me if you have any other questions about QuickBooks. The Community if around your corner.

View solution in original post

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