Product/service sales report needed. Invoice data from lower level QB subscription imported but does not populate reports from 2020. Help? Tech support has not responded.

I appreciate the details you've shared with us, @marjorie3. I'd be happy to help you troubleshoot this issue.

The higher your subscription, the more advanced your reports and features you can utilize. I'd like to know what version you're  using and the specific report you'd like to run so that I can assess if this is available base on the QuickBooks Online version you've subscribed to.

In addition, there are times that the program won't respond accordingly if there are browser issues. For now, let's go ahead and verify if we need to do some troubleshooting steps. 

You can begin with using an incognito window to check if you're able to see the specific sales report you're looking for in QuickBooks Online. If you can see it now, you can go back to the regular browser and clear the cache. If not, use another supported browser.

You can also check this reference about the comparison of the reports that are available base on your QuickBooks Online Version: Reports included in your QuickBooks Online subscription. 

I've included this article to help you customize the reports to focus on the details that matter most to you. For the step-by-step guide, kindly refer to this article: Customize reports in QuickBooks Online. This article also includes details about managing and sharing your custom reports.

Looking forward to your reply about the QuickBooks Online Plan you're using and the contents of the report you'd wish to get. I'll be here to back you up. Have a pleasant day ahead!

I was using self-employed and upgraded to simple start version to be able to generate a report with more detail. I worked with QB Tech support for almost 3 hours and had to log-off to attend an evening event. They said they would get back to me while they dug further. It went higher up the chain in tech suupport. I do recall incognito mode for part of the testing. They had remote control of my computer for the last two hours. I tried your suggestions today in a different browser...had been in chrome and tried safari today.Still can't generate a report. It only recognizes new invoices.

I understand how valuable time is for you, @marjorie3.

I'd appreciate you for providing the version you've currently use and all the actions you've done to resolve the report issue in QuickBooks Online. 

Please note that each version of QuickBooks has a different report name. To know all the reports included in your QBO Simple Start, please click the link provided by my colleague above. 

I know you've already called in. However, I'd still suggest getting in touch with our technical support. They have tools capable of pulling up your account in a secure environment and send a ticket to our engineers for evaluation.

If you have a copy of the case number, you can provide that to the agent you can talk to. This way, you don't need to repeat your issue because they can quickly trace the notes. Ensure to call them within business hours to address your concern promptly. 

Additionally, I'd also want to know if you're receiving any errors while trying to access the said report. This way, I can double-check our records if there's an ongoing investigation. 

Let me also add this article as a future reference: Run reports in QuickBooks Online. This page contains steps on how to customize, memorized reports, and other related matters. 

I'm just right here if you need more help with your reports. Keep safe.