Purchased Labor Law Poster Compliance Service Subscription. I recvd order conf, download links return error messages, who do I contact? Cust Serv unaware of the product.

@mcb8  May expedite matters if you provide a link to the product in question.

I understand the importance of the Labor Law Poster Compliance Service and the challenges that you experience, mcb8. Let me share some information about our service and help you connect to our live support team.

When you subscribe, you will receive a complete, laminated set of all the required federal and state posters. You also have the option to download and print the PDF copies to and display, ensuring you remain compliant until your laminated ones arrive. Let's double-check the link in your order confirmation to see if it has been updated and confirm whether you're able to download them.

To learn how to find details on tax forms, withholdings, unemployment and other tax, e-file and pay information, check out this article: Access state agency websites for payroll.

If you have any additional inquiries about the Labor Law Poster Compliance Service or other QuickBooks-related issues, please don't hesitate to click the Reply button below. I'm here to help. Have a wonderful day!

@MsNorthPND18  "Let me share some information that will guide you and connect you to our liver support team."

This is such a wonderfully ominous typo.

https://quickbooks.intuit.com/payroll/labor-law-posters/

that’s The link to the Phantom product that no one at Intuit knows about.  Sorry for the delay in responding I am now unable to log into the community from my desktop. I had to do so on my phone.

MS North, thanks for the reply

I’m embarrassed to tell you how much time I spent trying to resolve this issue today, this is literally the worst consumer experience I’ve ever had in my entire life.

I just spent the last hour talking with someone to try and cancel the order and return my money, not because I care about the money that was spent, but because this will renew each year and remind me of this miserable day.

I even had one person from Intuit. Tell me “this is a big deal to you, but it’s not a big deal to us we are QuickBooks…”

@mcb8 

You may know this, but most state Department of Labor websites allow you to download and print the required posters for free.  

Ready for this…  I was willing to pay for the “convenience” smh

Now I can’t even get my money back.

The customer service rep said after we hang up you will get an email with the cancellation, lol….  You’ll be shocked to learn that email never came.

Incidentally, I need both the laminated for our offices and the digital for virtual boards for our remote employees.

but I will accept you offer to help if it still stands.

Is it me…?  I am trying to reply to certain posts and I’m clearly unsuccessful.

apologies to all, I will just quit trying and accept the fact that each year I will be charged for nothing except a reminder of this experience 

@MsNorthPND18 

can you assist with cancellation?

I'll connect you with the appropriate team that has the necessary tools and resources to assist you with canceling the Labor Law Poster Compliance Service subscription, mcb8.

For security reasons, the Community team cannot perform the cancellation process. I suggest contacting our live support team for further assistance. They are equipped to gather your account information and assist you in successfully canceling the subscription.

To connect with them, feel free to visit this page and navigate to the Frequently Asked Questions section to see their contact information: Who do I contact if I have a question about my service or an invoice?

Furthermore, if you want to update your account information such as company address, phone number, and e-mail in your Intuit account, please refer to this attached article: Manage your Intuit Account online.

It's best to connect with the specialized team who can efficiently handle your cancellation request to ensure a smooth process. Should you have any other questions regarding managing your subscriptions, I'm here and ready to assist you.

@Heide DC 

I have called that number (or been transferred there) at least 4 times and they keep telling me they can not assist me.  After re-reading @MsNorthPND18 post regarding the FAQ I just called it again.  Is there some type of escalation tier that you can connect me with?

Thanks 

@mcb8  "Is it me…?  I am trying to reply to certain posts and I’m clearly unsuccessful."

This forum is rather unwieldy; it does not place new replies underneath the post being replied to, it'll always go straight to the bottom.

It is also rather finnicky about allowing replies at all, probably due to something something cookies, and, as far as I understand it, all posts have to be approved by a moderator before they're visible to normal users.

Yes, it's not a great system for real-time replying. It's why using the @ reference system and quoting the relevant parts of the post you're referring to is a necessity rather than a preference.

@FishingForAnswers  "This forum is rather unwieldy;"

Thanks for the heads up, its also been a nightmare to log back into once it times out for me