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Level 1

QB 2016 keeps logging off multi user mode unexpectedly

My Quickbooks for 2016 for Mac in multi user mode logs off user unexpectedly every 5 - 15 minutes. It will reconnect to the server after the administrator's computer is restarted. However, this is not a sustainable solution. Help! 

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Moderator

QB 2016 keeps logging off multi user mode unexpectedly

Welcome to the Community, sealette.

I'm here to provide you with information about why the multi-user feature keeps logging off unexpectedly.

 

There are several reasons why multi-user keeps getting logged off unexpectedly, it could be that your computer that runs QuickBooks is on a sleeping mode or the wifi was disconnected. To prevent this from happening, you can change your system preferences.

 

Here's how:

  1. Go to Applications.
  2. Select Energy Saver.
  3. Choose the computer settings from sleep to never.

If you'd like to go through this over the phone, you can call our dedicated team who will be happy to assist you. Our contact details can be found here along with our opening hours:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

I'm only a post away if I can be of additional assistance. Wishing you a wonderful rest of the week.

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