I had to reinstall QB and it keeps making me log in if I've been inactive for a very short time. I can't remember where to go to set the length of inactivity for a longer time if I want to stay logged in , even if inactive
However, if you're still experiencing the same thing, I suggest reaching out to our support team so they can investigate this further. They have the tools to pull up your account in a secure environment.
You'll want to check out these articles in case you have questions about QuickBooks Online.
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