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Level 1

QB not loading reports

 
3 Comments
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QuickBooks Team

QB not loading reports

Hey there darlene.kiefer. Problems like this occur a lot of times when your cached images become too full. I'm listing some instructions below, as well as provide you our article on clearing out your cache to help you resolve the issue with your reports not showing. 

 

Clear your cache in Google Chrome

  1. Press Ctrl+H on your keyboard
  2. On the left side of the screen, select Clear Browing Data
  3. Check only the Cached images and files box 
  4. Click Clear Data in the bottom right of the box.

After that, you should be all set to try your report again. Let me know if there's anything else I could help you with. 

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New Member

QB not loading reports

I've cleared my cache and reports still will not load. I can get to the reports, but when I choose one, i get a blank screen. HELP!

Highlighted
QuickBooks Team

QB not loading reports

Thanks for letting us know that you've already followed the steps in the original response, CHSMR.

 

Can you tell us if it's affecting all reports or just a specific one? Aside from clearing cache, have you also tried using a different browser? QuickBooks Online works well with any of these browsers:

 

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari

If you're trying to run the Reconciliation Discrepancy Report, please know that we have an open investigation to determine why customers are getting a blank screen. Please reach out to our phone or support teams so we can add you to the list of affected users. Here's how:

 

  1. Go to the Help menu and select Contact Us.
  2. Let them know that you're getting a blank page when running a report, then click Let's talk.
  3. Select between Start Messaging and Get a call.

 

Please take note that due to the growing impact of COVID 19, our chat support channel is only open in between 6 AM to 6PM every Monday to Friday. See this link for more details about their operating hours: Support Hours and Types.

 

Don't hesitate to reach out to us again if you need anything else. 

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