Threats to send out fake invoices, etc. I can't access my email which is the issue that caused this in first place. That was over a week ago. I notified them almost immediately and the time they have given this person to damage is inexcusable. Last Monday I submitted documents proving ownership but they keep "granting" access to my QB Desktop software. That really doesn't help. I bought that because seeing how unsecured QB Online is, I'm never going back. A simple review of the documents shows the address, tax ID, etc. They don't take the time to compare. I even provided in another field the original admin email so they could use that to locate the company. They didn't.
They just approved my request again a few minutes ago - but I have no access despite that. It's another Desktop approval. I have called customer service, written numerous people, provided way more documentation that necessary, etc. There are other options but none that I like. An admin reached out to me last night saying she requested escalation but didn't know if they would accept it. While I appreciate the help, this is about as clear a case for escalation as there is so if she isn't sure, they have some issues with procedures there too. There needs to be a means to contact someone with the authority to resolve these issues at any time, any day. That's a minimum for a cloud based service such as this. I'm just hoping someone has that contact info for me.
