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Level 3

QB Payroll turning itself off ?

This has been driving me crazy - I open QB and the Payroll Center is missing. The Employee Center is there, but instead of the Payroll Center there's a link to sign up for QB Payroll.

If I close Quickbooks and restart the program, that seems to fix the problem.

Anyone else seeing this? Is there an update or something to be downloaded to fix this bug?

1 Comment
QuickBooks Team

QB Payroll turning itself off ?

Hey there, ekileen.


Welcome to the QuickBooks Community. I’d be glad to help you get the Payroll Center working so you can efficiently manage your business.


I’ve looked into this further and didn’t find any open investigations about the issue.  Let’s refresh your subscription by updating your QuickBooks to the latest release and revalidating the service key.


Here’s how:

  1. Go to Employees at the top menu bar.
  2. Select My Payroll Service.
  3. Then choose Manage Payroll Service.
  4. In the QuickBooks Service Keys window, click on the Edit button.
  5. Select Next and Finish.
  6. When the Payroll Update message appears, choose OK.
  7. Check the Service Status and make sure it shows as ACTIVE.
  8. Click on OK.
  9. Once done, restart your QuickBooks.

After running the resolution steps, I'm confident you run payroll seamlessly in QuickBooks.


If you have additional questions about using the program, drop a comment below. I'll be right here to help. Wishing you the best.


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