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rts6
Level 2

QBO seems to allow me to connect my Personal Venmo account, but not my Business Venmo account. How do I connect my Business Venmo account?

 
17 Comments 17
Adrian_A
Moderator

QBO seems to allow me to connect my Personal Venmo account, but not my Business Venmo account. How do I connect my Business Venmo account?

We can connect it the usual way, rts6.

 

It's possible that the system encountered issues thus, it's not allowing you to connect your business account. That being said, let's run some troubleshooting steps to determine what causes this one.

 

To start with, let's connect the Venmo business account on a private window. It's the best way to identify any browser-related concerns. You can use these keyboard keys to open one:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Microsoft Edge: Ctrl Shift P
  • Safari: Command Shift N

 

If you're able to connect the account, we may go back to a regular browser and clear its cache. This confirm that the issue is cause by a stored caches.

 

You can also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge as alternative.

 

Once connected, you can categorize the transactions. I've added these articles as your references:

 

 

I'll be around if you need help. Take care!

rts6
Level 2

QBO seems to allow me to connect my Personal Venmo account, but not my Business Venmo account. How do I connect my Business Venmo account?

Thanks for the quick response!  Although, unfortunately, I tried all the steps and it still only showed my 1 Venmo account (my personal) and not by Business Account.  

 

Please let me know if you have any other suggestions.  

 

Thank you!

 

Ryan

rts6
Level 2

QBO seems to allow me to connect my Personal Venmo account, but not my Business Venmo account. How do I connect my Business Venmo account?

Thanks for the quick reply!  However, I tried everything and it still didn't allow me to select my Business account.  Please let me know if you have any other suggestions.  Thank you!  -Ryan

AlexV
QuickBooks Team

QBO seems to allow me to connect my Personal Venmo account, but not my Business Venmo account. How do I connect my Business Venmo account?

Hi Ryan!

 

Let me continue assisting you in linking your Venmo business account.

 

One possible reason why you're unable to see the business account is because of the login. It's possible that it has different login credentials. We need to make sure that we enter the email/phone/username and password for the business account.

 

If this behavior persists, it's best to reach out to our Customer Support. They can further check it and see what's causing this error:

  1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
  2. When asked by the bot, enter "Venmo"
  3. Select I still need a human, then proceed with Contact us or Get help from a human.
  4. Choose either Chat or Callback.

 

Also, if you need help, here's how to categorize and match online bank transactions in QuickBooks Online.

 

Keep on posting here if you have more questions. We'll respond as soon as we can.

rts6
Level 2

QBO seems to allow me to connect my Personal Venmo account, but not my Business Venmo account. How do I connect my Business Venmo account?

Thank you for the reply.  It won't allow me to connect with anyone until Monday, but I'll try then.  Thanks again!

rts6
Level 2

QBO seems to allow me to connect my Personal Venmo account, but not my Business Venmo account. How do I connect my Business Venmo account?

Still Didn't work

rts6
Level 2

QBO seems to allow me to connect my Personal Venmo account, but not my Business Venmo account. How do I connect my Business Venmo account?

Still didn't work in a private browser.  If you ever had an available fix to connect a business venmo, or have ever heard of anyone and have actual proof that they've done it, please let me know.  Thank you!

MaryJoyD
QuickBooks Team

QBO seems to allow me to connect my Personal Venmo account, but not my Business Venmo account. How do I connect my Business Venmo account?

I can help you with connecting your Business Venmo account, @rts6.

 

Since you've already tried all the troubleshooting steps to connect your Business Venmo account, then I suggest reaching out to our Customer Support team. They have the tools to isolate the issue you're having in a secure environment and help you in resolving it. 

 

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

 

  1. Go to the Help icon to connect to a live support agent. 
  2. Provide us with some information about your concern.
  3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
  4. You'll now be provided options on how to connect to our Customer Support.

 

Here's the contact the QuickBooks Online Customer Support team article for more information. 

 

In case you're still unable to connect your bank account, you can manually upload transactions into QuickBooks Online. From here, you can now categorize and match online bank transactions in your QuickBooks Online account. 

 

Let me know if there’s anything else that I can assist with your bank transactions by leaving a comment below. I’m always here to assist. Have a wonderful day!

lauwiseman
Level 1

QBO seems to allow me to connect my Personal Venmo account, but not my Business Venmo account. How do I connect my Business Venmo account?

I have this same problem.  My personal and business Venmo accounts are in the same login, but the QB connections only sees the personal account.

Ryan_M
Moderator

QBO seems to allow me to connect my Personal Venmo account, but not my Business Venmo account. How do I connect my Business Venmo account?

Hi @lauwiseman,

 

Thank you for joining the thread. I'll handle your query about connecting a Venmo online bank account into QuickBooks Online (QBO).

 

I searched using the keyword Venmo on the Connect an account page, and only got one result. I believe this is the personal Venmo account you're referring to. 

 

 

To confirm if the Business Venmo account is available to sync, I suggest you log in to your business account's webpage. From there, copy the web address or URL, then enter it in the search box of the Connect an account page. 

 

If you're still unable to locate the bank account at this point, I suggest you click the Still can't find your bank? link on the screenshot above.

 

You'll be routed to this page:

 

 

It will allow you to submit a request to have the online bank become available to sync with QBO. Type in the necessary details, then press the Request button. 

 

While you wait for the connection to become available, you have the option to upload bank transactions by hand. See this article for the steps: Manually upload transactions into QuickBooks Online

 

Post a reply if you have other questions about connecting your online bank account in QBO. I'll be sure to get back to you. 

nicole141
Level 1

QBO seems to allow me to connect my Personal Venmo account, but not my Business Venmo account. How do I connect my Business Venmo account?

I'm having the same problem as other users.  I just tried logging into my business Venmo on a web browser to copy and paste the link, but on a web browser I cannot see my business account.  It only shows the personal one.  There is no option to toggle and switch between the personal and business accounts (like there is on the app on my phone). 

 

I also tried the dark private browser and that didn't work either. 

jamespaul
QuickBooks Team

QBO seems to allow me to connect my Personal Venmo account, but not my Business Venmo account. How do I connect my Business Venmo account?

Hello, Nicole. 

 

I appreciate doing what you can to connect your Venmo business account in QuickBooks. I do have some information about it, and help you bring in your business transactions. 

 

It appears that Venmo will only allow you to connect your personal account. Some banks have this limitation. 

 

I would recommend contacting Venmo and send a request to have the business account included with our Online Banking connection. 

 

In the meantime, you'll want to manually upload your Venmo business transactions. Check this article if you need help: Manually upload transactions into QuickBooks Online.

 

After bringing in your Venmo transactions, you can start categorizing them for your books

 

You can also do your bank reconciliation if you're ready. This article can help you out: Reconcile an account in QuickBooks Online.

 

Do you have more questions about the Online Banking feature or your Venmo transactions? Ask away and I'll help you out. I'm also ready to assist you with any other concerns. 

JeffRoth15
Level 1

QBO seems to allow me to connect my Personal Venmo account, but not my Business Venmo account. How do I connect my Business Venmo account?

I just chatted with Venmo about this. In their words "QuickBooks' existing integration with Venmo does not account for business profiles; this is not something that we can fix or change."

 

So, it seems to have landed in no-man's-land in terms of who can implement a fix for this. In the meantime, we have to manually enter or upload CSV transactions that we download and edit/parse from Venmo statements.

molliepayne
Level 1

QBO seems to allow me to connect my Personal Venmo account, but not my Business Venmo account. How do I connect my Business Venmo account?

Ugh.  Why am I paying to use Venmo again? When all the features seem worse with the paid version???

BravuraG
Level 1

QBO seems to allow me to connect my Personal Venmo account, but not my Business Venmo account. How do I connect my Business Venmo account?

I can't image this issue has progressed in the last few months?  Anyone find a solution or are we sill jammed up on this.  I agree it is uber frustrating to have to pay for business tractions on Venmo, yet we can't connect to the most popular business accounting platform.

cpadmin
Level 1

QBO seems to allow me to connect my Personal Venmo account, but not my Business Venmo account. How do I connect my Business Venmo account?

I have the same issue.  Any resolution?  I hate that I have to do this all manually, especially since I did the Business Venmo account to use the correct venmo account for my business.

ChristieAnn
QuickBooks Team

QBO seems to allow me to connect my Personal Venmo account, but not my Business Venmo account. How do I connect my Business Venmo account?

Hi there, cpadmin.

 

Thank you for visiting the QuickBooks Community. I'll make sure to share accurate details about connecting a bank account in QuickBooks Online so you'll be able to see how it works.

 

As mentioned above, the Venmo account only shows one result on the Connect an account page in QuickBooks Online. Then, when you connect a bank in QBO, it depends on your bank's agreement. With this, it seems that Venmo will only let you connect your personal account and not a business one. You'll have to confirm from your Financial Institution and request to support multiple connections so you'll be able to connect your bank without any issues.

 

Furthermore, as a workaround, you can manually import entries, which is the solution shared above. This way, you'll be able to ensure that you can start managing your bank transactions in order to manage your business efficiently.

 

Once everything is good, you can review the imported transactions by matching or adding them to avoid double entries in the system: Categorize and match online bank transactions in QuickBooks Online.

 

Please let me know if you have any other concerns with a connecting bank account or any issues related to QuickBooks. I'm always here to keep helping. All the best!

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